Layton ServiceDesk - Troubleshooting - License Renewal Page Opens on Login
From Layton Support
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=Fix= | =Fix= | ||
#Go to this URL, substituting your server name for ''SERVERNAME'': | #Go to this URL, substituting your server name for ''SERVERNAME'': | ||
− | #: | + | #:<code><nowiki>http://SERVERNAME/LaytonServiceDesk/LicRegKey.aspx</nowiki></code> |
− | #The registration page will open, with fields for Customer Name, Customer ID and License Key. Obtain these by logging into the '''[http://client.laytontechnology.com Customer Support Portal]''' | + | #The registration page will open, with fields for Customer Name, Customer ID and License Key. Obtain these by logging into the '''[http://client.laytontechnology.com Customer Support Portal]''' or contacting '''[mailto:[email protected] Support]'''. |
+ | #Enter the details and click the Save button [[File:Lsd btn save.png|link=]]. |
Revision as of 03:46, 6 August 2020
Overview
In this situation, you log in and are presented with the license-renewal page. Typically, this page would be used in a trial scenario, where a trial license had expired and a new temporary license were issued. If you are a paid subscriber, this can also happen shortly after the expiry of your last subscription and the beginning of the new.
Fix
- Go to this URL, substituting your server name for SERVERNAME:
http://SERVERNAME/LaytonServiceDesk/LicRegKey.aspx
- The registration page will open, with fields for Customer Name, Customer ID and License Key. Obtain these by logging into the Customer Support Portal or contacting Support.
- Enter the details and click the Save button .