Layton ServiceDesk - Troubleshooting - Installer Stops Instantly
From Layton Support
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− | In rare circumstances when installing on Windows Server 2008, the installer might launch and immediately stop with the message: | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
+ | __FORCETOC__ | ||
+ | =Overview= | ||
+ | In rare circumstances when installing on Windows Server 2008 or later, the installer might launch and immediately stop with the message: | ||
− | + | Installation Incomplete | |
+ | |||
+ | The installer was interrupted before Layton ServiceDesk could be installed. You need to restart the installer to try again. | ||
− | This message is generated if IIS 6 Compatibility has not | + | This message is generated if IIS 6 Compatibility has not been set. |
− | Follow the | + | =Instructions= |
+ | ==Windows Server== | ||
+ | #Open Server Manager. | ||
+ | #In the left-hand pane, expand ''Server Manager (SERVER) > Roles'' and select ''Web Server (IIS)''. | ||
+ | #In the right-hand pane under ''Role Services'', scroll down to ''IIS 6 Management Compatibility''. | ||
+ | #If IIS 6 Management Compatibility or any of its related roles are not installed, click the ''Add Role Services'' button at the head of the ''Role Services'' section. | ||
+ | #Follow the wizard to install IIS 6 Management Compatibility and its related roles. | ||
+ | #Restart the server. | ||
− | + | ==Windows 10== | |
+ | You may be using Windows 10 as a test installation. It is not recommended to host a live installation on a desktop Windows version. | ||
− | Open | + | #Open the Windows Features Control Panel. |
− | + | #Expand ''Internet Information Services > Web Management Tools''. | |
− | + | #Check ''IIS 6 Management Compatibility'' and every sub-feature. | |
− | + | #Restart the computer. | |
− | + | ||
− | + | ||
− | + |
Latest revision as of 23:12, 25 April 2023
Contents |
[edit] Overview
In rare circumstances when installing on Windows Server 2008 or later, the installer might launch and immediately stop with the message:
Installation Incomplete The installer was interrupted before Layton ServiceDesk could be installed. You need to restart the installer to try again.
This message is generated if IIS 6 Compatibility has not been set.
[edit] Instructions
[edit] Windows Server
- Open Server Manager.
- In the left-hand pane, expand Server Manager (SERVER) > Roles and select Web Server (IIS).
- In the right-hand pane under Role Services, scroll down to IIS 6 Management Compatibility.
- If IIS 6 Management Compatibility or any of its related roles are not installed, click the Add Role Services button at the head of the Role Services section.
- Follow the wizard to install IIS 6 Management Compatibility and its related roles.
- Restart the server.
[edit] Windows 10
You may be using Windows 10 as a test installation. It is not recommended to host a live installation on a desktop Windows version.
- Open the Windows Features Control Panel.
- Expand Internet Information Services > Web Management Tools.
- Check IIS 6 Management Compatibility and every sub-feature.
- Restart the computer.