Layton ServiceDesk - Troubleshooting - Installer Stops Instantly

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#Open Server Manager.
 
#Open Server Manager.
 
#In the left-hand pane, expand ''Server Manager (SERVER) > Roles'' and select ''Web Server (IIS)''.
 
#In the left-hand pane, expand ''Server Manager (SERVER) > Roles'' and select ''Web Server (IIS)''.
#In the right-hand pane under Role Services, scroll down to ''IIS 6 Management Compatibility''.
+
#In the right-hand pane under ''Role Services'', scroll down to ''IIS 6 Management Compatibility''.
#If IIS 6 Management Compatibility or any of its related roles are not installed, click the ''Add Role Services'' button at the head of the Role Services section.
+
#If IIS 6 Management Compatibility or any of its related roles are not installed, click the ''Add Role Services'' button at the head of the ''Role Services'' section.
 
#Follow the wizard to install IIS 6 Management Compatibility and its related roles.
 
#Follow the wizard to install IIS 6 Management Compatibility and its related roles.
 
#Restart the server.
 
#Restart the server.
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#Open the Windows Features Control Panel.
 
#Open the Windows Features Control Panel.
#Expand ''Internet Information Services''.
+
#Expand ''Internet Information Services > Web Management Tools''.
 
#Check ''IIS 6 Management Compatibility'' and every sub-feature.
 
#Check ''IIS 6 Management Compatibility'' and every sub-feature.
 
#Restart the computer.
 
#Restart the computer.

Latest revision as of 22:11, 4 December 2019

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Contents

[edit] Overview

In rare circumstances when installing on Windows Server 2008 or later, the installer might launch and immediately stop with the message:

   The installer was interrupted before Layton ServiceDesk could be installed. You need to restart the installer to try again.

This message is generated if IIS 6 Compatibility has not been set.

[edit] Instructions

[edit] Windows Server

  1. Open Server Manager.
  2. In the left-hand pane, expand Server Manager (SERVER) > Roles and select Web Server (IIS).
  3. In the right-hand pane under Role Services, scroll down to IIS 6 Management Compatibility.
  4. If IIS 6 Management Compatibility or any of its related roles are not installed, click the Add Role Services button at the head of the Role Services section.
  5. Follow the wizard to install IIS 6 Management Compatibility and its related roles.
  6. Restart the server.

[edit] Windows 10

You may be using Windows 10 as a test installation. It is not recommended to host a live installation on a desktop Windows version.

  1. Open the Windows Features Control Panel.
  2. Expand Internet Information Services > Web Management Tools.
  3. Check IIS 6 Management Compatibility and every sub-feature.
  4. Restart the computer.
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