Layton ServiceDesk - Troubleshooting - Installer Stops Instantly
From Layton Support
(Difference between revisions)
m (Jpainter moved page Layton ServiceDesk - General Troubleshooting - Installer Stops Instantly to Layton ServiceDesk - Troubleshooting - Installer Stops Instantly: Changed "General Troubleshooting" to "Troubleshooting") |
(New section: "Windows 10") |
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=Instructions= | =Instructions= | ||
| + | ==Windows Server== | ||
#Open Server Manager. | #Open Server Manager. | ||
#In the left-hand pane, expand ''Server Manager (SERVER) > Roles'' and select ''Web Server (IIS)''. | #In the left-hand pane, expand ''Server Manager (SERVER) > Roles'' and select ''Web Server (IIS)''. | ||
| Line 14: | Line 15: | ||
#If IIS 6 Management Compatibility or any of its related roles are not installed, click the ''Add Role Services'' button at the head of the Role Services section. | #If IIS 6 Management Compatibility or any of its related roles are not installed, click the ''Add Role Services'' button at the head of the Role Services section. | ||
#Follow the wizard to install IIS 6 Management Compatibility and its related roles. You may need to restart the server to finish. | #Follow the wizard to install IIS 6 Management Compatibility and its related roles. You may need to restart the server to finish. | ||
| + | |||
| + | ==Windows 10== | ||
| + | You may be using Windows 10 as a test installation. It is not recommended to host a live installation on a desktop Windows version. | ||
| + | |||
| + | #Open the Windows Features Control Panel. | ||
| + | #Expand ''Internet Information Services''. | ||
| + | #Check the ''IIS 6 Management Compatibility'' node to enable all the sub-features. | ||
Revision as of 04:16, 19 July 2018
Contents |
Overview
In rare circumstances when installing on Windows Server 2008, the installer might launch and immediately stop with the message:
The installer was interrupted before Layton ServiceDesk could be installed. You need to restart the installer to try again.
This message is generated if IIS 6 Compatibility has not been set.
Instructions
Windows Server
- Open Server Manager.
- In the left-hand pane, expand Server Manager (SERVER) > Roles and select Web Server (IIS).
- In the right-hand pane under Role Services, scroll down to IIS 6 Management Compatibility.
- If IIS 6 Management Compatibility or any of its related roles are not installed, click the Add Role Services button at the head of the Role Services section.
- Follow the wizard to install IIS 6 Management Compatibility and its related roles. You may need to restart the server to finish.
Windows 10
You may be using Windows 10 as a test installation. It is not recommended to host a live installation on a desktop Windows version.
- Open the Windows Features Control Panel.
- Expand Internet Information Services.
- Check the IIS 6 Management Compatibility node to enable all the sub-features.
