Layton ServiceDesk - Troubleshooting - Installer Stops Instantly
From Layton Support
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| + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
| + | __FORCETOC__ | ||
| + | =Overview= | ||
In rare circumstances when installing on Windows Server 2008, the installer might launch and immediately stop with the message: | In rare circumstances when installing on Windows Server 2008, the installer might launch and immediately stop with the message: | ||
| − | + | The installer was interrupted before Layton ServiceDesk could be installed. You need to restart the installer to try again. | |
| − | This message is generated if IIS 6 Compatibility has not | + | This message is generated if IIS 6 Compatibility has not been set. |
| − | + | =Instructions= | |
| − | + | #Open Server Manager. | |
| − | + | #In the left-hand pane, expand ''Server Manager (SERVER) > Roles'' and select ''Web Server (IIS)''. | |
| − | + | #In the right-hand pane under Role Services, scroll down to ''IIS 6 Management Compatibility''. | |
| − | Open Server Manager. | + | #If IIS 6 Management Compatibility or any of its related roles are not installed, click the ''Add Role Services'' button at the head of the Role Services section. |
| − | + | #Follow the wizard to install IIS 6 Management Compatibility and its related roles. You may need to restart the server to finish. | |
| − | In the left-hand pane, expand Server Manager (SERVER) > Roles and select Web Server (IIS). In the right-hand pane under Role Services, scroll down to IIS 6 Management Compatibility. | + | |
| − | + | ||
| − | If IIS 6 Management Compatibility or any of its related roles are not installed, click the Add Role Services button at the head of the Role Services section. | + | |
| − | + | ||
| − | Follow the wizard to install IIS 6 Management Compatibility and its related roles. You may need to restart the server to finish. | + | |
Revision as of 00:49, 8 November 2013
Contents |
Overview
In rare circumstances when installing on Windows Server 2008, the installer might launch and immediately stop with the message:
The installer was interrupted before Layton ServiceDesk could be installed. You need to restart the installer to try again.
This message is generated if IIS 6 Compatibility has not been set.
Instructions
- Open Server Manager.
- In the left-hand pane, expand Server Manager (SERVER) > Roles and select Web Server (IIS).
- In the right-hand pane under Role Services, scroll down to IIS 6 Management Compatibility.
- If IIS 6 Management Compatibility or any of its related roles are not installed, click the Add Role Services button at the head of the Role Services section.
- Follow the wizard to install IIS 6 Management Compatibility and its related roles. You may need to restart the server to finish.
