Layton ServiceDesk - Troubleshooting - Installer Stops Instantly
(Created page with "In rare circumstances when installing on Windows Server 2008, the installer might launch and immediately stop with the message: ‘The installer was interrupted before Layton...") |
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‘The installer was interrupted before Layton ServiceDesk could be installed. You need to restart the installer to try again.’ | ‘The installer was interrupted before Layton ServiceDesk could be installed. You need to restart the installer to try again.’ | ||
| − | + | This message is generated if IIS 6 Compatibility has not be set | |
Follow the instructions below to rectify: | Follow the instructions below to rectify: | ||
Revision as of 17:39, 26 April 2013
In rare circumstances when installing on Windows Server 2008, the installer might launch and immediately stop with the message:
‘The installer was interrupted before Layton ServiceDesk could be installed. You need to restart the installer to try again.’
This message is generated if IIS 6 Compatibility has not be set
Follow the instructions below to rectify:
IIS 6 Management Compatibility
Open Server Manager.
In the left-hand pane, expand Server Manager (SERVER) > Roles and select Web Server (IIS). In the right-hand pane under Role Services, scroll down to IIS 6 Management Compatibility.
If IIS 6 Management Compatibility or any of its related roles are not installed, click the Add Role Services button at the head of the Role Services section.
Follow the wizard to install IIS 6 Management Compatibility and its related roles. You may need to restart the server to finish.
