Layton ServiceDesk - Troubleshooting - Images Not Displayed or File Links Broken

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When Layton ServiceDesk is installed, the install path is written to the database. If the application is moved to another server, the path may not be updated. This will cause images to not be displayed or links to files to be broken.

Look at the URL in your browser's URL field to determine your server path. By default, it's http://servername/laytonservicedesk. Replace ENTERPATHNAMEHERE below with your path, including the port number (default :80). For example, if your path is http://ithelpdeskserver/laytonservicedesk then the path to enter will be http://ithelpdeskserver:80/laytonservicedesk. You must get this right.

   DECLARE	@Path VARCHAR(255)
   SET		@Path = 'ENTERPATHNAMEHERE'
   
   
   UPDATE	[admin]
   
   SET		sys_admin_value = @Path
   
   WHERE	sys_admin_id = 'ap_serverpath'

Open an existing Request containing images or files to ensure that the path is correct.

Note that the query will fail if your path is greater than 50 characters, as that is the length of the column. In this case, use the IP address, e.g. http://10.1.1.10:80/laytonservicedesk.

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