Layton ServiceDesk - Troubleshooting - Images Not Displayed or File Links Broken
m (Jpainter moved page Layton ServiceDesk™ - General Troubleshooting - Images Not Displayed or File Links Broken to Layton ServiceDesk - General Troubleshooting - Images Not Displayed or File Links Broken: Removed the TM symbol for a cleaner URL) |
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| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
When Layton ServiceDesk is installed, the install path is written to the database. If the application is moved to another server, the path may not be updated. This will cause images to not be displayed or links to files to be broken. | When Layton ServiceDesk is installed, the install path is written to the database. If the application is moved to another server, the path may not be updated. This will cause images to not be displayed or links to files to be broken. | ||
| − | Look at the URL in your browser's URL field to determine your server path. By default, it's ''http://servername/laytonservicedesk''. Replace ''ENTERPATHNAMEHERE'' below with your path, including the port number (default :80). For example, if your path is ''http://ithelpdeskserver/laytonservicedesk'' then the path to enter will be ''http://ithelpdeskserver:80/laytonservicedesk''. You must get this right. | + | Look at the URL in your browser's URL field to determine your server path. By default, it's ''<nowiki>http://servername/laytonservicedesk</nowiki>''. Replace ''<nowiki>ENTERPATHNAMEHERE</nowiki>'' below with your path, including the port number (default :80). For example, if your path is ''<nowiki>http://ithelpdeskserver/laytonservicedesk</nowiki>'' then the path to enter will be ''<nowiki>http://ithelpdeskserver:80/laytonservicedesk</nowiki>''. You must get this right. |
DECLARE @Path VARCHAR(255) | DECLARE @Path VARCHAR(255) | ||
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Open an existing Request containing images or files to ensure that the path is correct. | Open an existing Request containing images or files to ensure that the path is correct. | ||
| − | Note that the query will fail if your path is greater than 50 characters, as that is the length of the column. In this case, use the IP address, e.g. ''http://10.1.1.10:80/laytonservicedesk''. | + | Note that the query will fail if your path is greater than 50 characters, as that is the length of the column. In this case, use the IP address, e.g. ''<nowiki>http://10.1.1.10:80/laytonservicedesk</nowiki>''. |
| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
Revision as of 02:24, 10 August 2016
When Layton ServiceDesk is installed, the install path is written to the database. If the application is moved to another server, the path may not be updated. This will cause images to not be displayed or links to files to be broken.
Look at the URL in your browser's URL field to determine your server path. By default, it's http://servername/laytonservicedesk. Replace ENTERPATHNAMEHERE below with your path, including the port number (default :80). For example, if your path is http://ithelpdeskserver/laytonservicedesk then the path to enter will be http://ithelpdeskserver:80/laytonservicedesk. You must get this right.
DECLARE @Path VARCHAR(255) SET @Path = 'ENTERPATHNAMEHERE' UPDATE [admin] SET sys_admin_value = @Path WHERE sys_admin_id = 'ap_serverpath'
Open an existing Request containing images or files to ensure that the path is correct.
Note that the query will fail if your path is greater than 50 characters, as that is the length of the column. In this case, use the IP address, e.g. http://10.1.1.10:80/laytonservicedesk.
