Layton ServiceDesk - Troubleshooting - Disaster Recovery
From Layton Support
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m (Jpainter moved page Layton ServiceDesk™ - General Troubleshooting - Disaster Recovery to Layton ServiceDesk - Troubleshooting - Disaster Recovery: Changed "General Troubleshooting" to "Troubleshooting") |
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| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
__FORCETOC__ | __FORCETOC__ | ||
=Overview= | =Overview= | ||
| − | You can recover from a catastrophic failure if you have backed up your database and specific folders in the program folder. Most data is stored in the database but files are not. These are stored in the program folder. Refer to '''[[ | + | You can recover from a catastrophic failure if you have backed up your database and specific folders in the program folder. Most data is stored in the database but files are not. These are stored in the program folder. Refer to '''[[Layton ServiceDesk - Troubleshooting - Backup|Backup]]''' for details on the backup process. |
=Restoring the Database= | =Restoring the Database= | ||
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==Physical Server== | ==Physical Server== | ||
| − | Most likely the application is damaged, with program files missing, and will not launch. Do a '''[[Layton | + | Most likely the application is damaged, with program files missing, and will not launch. Do a '''[[Layton ServiceDesk - Installation - Clean Reinstallation|Clean Reinstallation]]'''. If you need an older version of the installer, '''[mailto:[email protected] contact Support]'''. |
| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
Latest revision as of 05:32, 9 September 2016
Contents |
[edit] Overview
You can recover from a catastrophic failure if you have backed up your database and specific folders in the program folder. Most data is stored in the database but files are not. These are stored in the program folder. Refer to Backup for details on the backup process.
[edit] Restoring the Database
Using Microsoft SQL Server Management Studio, restore your database from backup. This must be done first because the application needs to point to the database on installation.
[edit] Restoring the Application
[edit] Virtual Server
If your Layton ServiceDesk application server is virtual, restore the latest snapshot.
[edit] Physical Server
Most likely the application is damaged, with program files missing, and will not launch. Do a Clean Reinstallation. If you need an older version of the installer, contact Support.
