Overview

As a diagnostic tool, Support may ask for a log to be created during the installation process.

Instructions

1. Navigate to where you have stored the installer. For example:

   F:\Software\Layton Technology

2. Copy the full path.

3. In the Start Menu, enter cmd.exe. Right-click the cmd.exe application and select Run as Administrator.

4.Enter the following command and press the Enter key, substituting your folder path:

   cd F:\Software\Layton Technology\Layton ServiceDesk

5. The current path will be active. Enter the drive letter and press the Enter key to verify:

F:

6. Enter the following command and press the Enter key:

   msiexec /i LaytonServiceDesk.msi /L*V lsd_install.log

7. This will write a text file called lsd_install.log into the folder path. Zip and send that file to Support.