Layton ServiceDesk - Troubleshooting - Creating an Installer Log
From Layton Support
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4.Enter the following command and press the Enter key, substituting your folder path: | 4.Enter the following command and press the Enter key, substituting your folder path: | ||
| − | cd F:\Software\Layton Technology | + | cd F:\Software\Layton Technology\Layton ServiceDesk |
5. The current path will be active. Enter the drive letter and press the Enter key to verify: | 5. The current path will be active. Enter the drive letter and press the Enter key to verify: | ||
Revision as of 06:33, 23 July 2018
Contents |
Overview
As a diagnostic tool, Support may ask for a log to be created during the installation process.
Instructions
1. Navigate to where you have stored the installer. For example:
F:\Software\Layton Technology
2. Copy the full path.
3. In the Start Menu, enter cmd.exe. Right-click the cmd.exe application and select Run as Administrator.
4.Enter the following command and press the Enter key, substituting your folder path:
cd F:\Software\Layton Technology\Layton ServiceDesk
5. The current path will be active. Enter the drive letter and press the Enter key to verify:
F:
6. Enter the following command and press the Enter key:
msiexec /i LaytonServiceDesk.msi /L*V lsd_install.log
7. This will write a text file called lsd_install.log into the folder path. Zip and send that file to Support.
