Layton ServiceDesk - Troubleshooting - Broken Page, LaytonServiceDeskAppPool Message
From Layton Support
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<nowiki>Log in with other user</nowiki> | <nowiki>Log in with other user</nowiki> | ||
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Clicking either link will open the appropriate '''[[Layton ServiceDesk - FAQ - Manual Login|manual-login page]]''', for End User or Analyst, and manual login should be possible. | Clicking either link will open the appropriate '''[[Layton ServiceDesk - FAQ - Manual Login|manual-login page]]''', for End User or Analyst, and manual login should be possible. | ||
=Fix= | =Fix= | ||
Revision as of 00:33, 2 February 2023
Overview
Most likely, this scenario will occur after reinstallation of the application on a new server. The auto-login page for the End User is loaded and a broken web page appears, with this message:
-- IIS APPPOOL\LaytonServiceDeskAppPool -- LaytonServiceDeskAppPool -- -- IIS APPPOOL\LaytonServiceDeskAppPool Log in with another user
If the auto-login page for the Analyst is loaded, the same issue occurs, but the message about LaytonServiceDeskAppPool doesn't appear:
Log in with other user
Manual Login
Clicking either link will open the appropriate manual-login page, for End User or Analyst, and manual login should be possible.
