Layton ServiceDesk - System Requirements
Overview
Layton ServiceDesk™ has been designed to be installed on any Windows based operating system XP or higher running IIS v5 or higher. The system can then be accessed by any device running, IE, FireFox, Chrome or Safari, including mobile devices.
The system architectures require Microsoft SQL Server Express 2005 or Full SQL Server. This has been done to ensure that the system is as cost efficient for small users as it is for larger ones. Small users will be able to implement the system without having to bear the additional costs of a full SQL Server implementation. Larger users or Companies with SQL Server already installed will be able to implement the system on their SQL server and benefit from the performance and scalability advantages that this brings.
SQL Server Express is essentially a scaled down version of the full SQL Server. For most users SQL Server Express should be sufficient to run Layton ServiceDesk™.
The Full SQL version is generally intended for the larger companies or those that expect large amount of records that may accumulate as the help desk is used. You can easily upgrade to Full SQL Server later if required without any loss of data should you need to.
System Architecture
Layton ServiceDesk™ is a web-based application that runs on IIS 5.0 or later and will require Internet Explorer v6.0, Mozilla FireFox v3.0, Google Chrome v5.0 or Apple Safari v4 or later to browse the help desk application.
In addition to this there are a number of objects that need to be installed on the PC or Server where Layton ServiceDesk™ is installed to take full advantage its functionality.
| Microsoft IIS Server v5 or higher | Required |
| Microsoft SQL Server Express 2005 or Full SQL Server | Required |
| SMTP / (Standard Mail Transfer Protocol) Service or POP3 | Required for sending & receiving email |
| Adobe Acrobat Reader | Required for Printing Reports |
