Layton ServiceDesk - Settings - Libraries - Task Types

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Previous article in this series: Request Templates

Tasks or Actions are activities that are required in order to progress or complete a Request, Problem or Change. Task Types are user defined and use a tree structure similar to the Request Type tree structure. Task Types should be configured prior to creating Tasks.

To set up Task Types, go to Administration > Libraries > Task Types and the following page will be displayed:

Select the Task Type or name at the tree level above the level you require to insert a new Task Type and click the Add button . A new sub-level can then be defined in the prompt that appears. To create a new top-level Task Type click on the Task Type name at the top of the tree structure and click the Add button. To rename a Task Type, select it in the tree and click the Edit button .

Next article in this series: Priority

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