Layton ServiceDesk - Settings - Libraries - Task Types
From Layton Support
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| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk ]] [[User Guide for Layton ServiceDesk |<u>Back to Contents</u>]]</p> |
| − | <p align="right">[[File:btn_back_up.png|link= Layton | + | <p align="right">[[File:btn_back_up.png|link= Layton ServiceDesk - Settings - Libraries - Request Templates]] [[Layton ServiceDesk - Settings - Libraries - Request Templates |<U>Previous article in this series: ''Request Templates''</u>]]</p> |
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=Overview= | =Overview= | ||
| − | ''Tasks'' or ''Actions'' are activities that are required in order to progress or complete a Request, Problem or Change. Task Types are user defined and use a tree structure similar to the '''[[Layton | + | ''Tasks'' or ''Actions'' are activities that are required in order to progress or complete a Request, Problem or Change. Task Types are user defined and use a tree structure similar to the '''[[Layton ServiceDesk - Settings - Libraries - Request Types|Request Type]]''' tree structure. Task Types should be configured prior to '''[[Layton ServiceDesk - Logging a New Task|creating Tasks]]'''. |
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#Enter a Task Type name and click the Save button [[File:Lsd btn save.png|link=]] | #Enter a Task Type name and click the Save button [[File:Lsd btn save.png|link=]] | ||
| − | <p align="right">[[Layton | + | <p align="right">[[Layton ServiceDesk - Settings - Libraries - Priority|<U>Next article in this series: ''Priority''</u>]] [[File:Btn forward.png|link=Layton ServiceDesk - Settings - Libraries - Priority]]</p> |
| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk ]] [[User Guide for Layton ServiceDesk |<u>Back to Contents</u>]]</p> |
Latest revision as of 02:14, 30 August 2016
Previous article in this series: Request Templates
Contents |
[edit] Overview
Tasks or Actions are activities that are required in order to progress or complete a Request, Problem or Change. Task Types are user defined and use a tree structure similar to the Request Type tree structure. Task Types should be configured prior to creating Tasks.
[edit] New Task Type
- Select the Task Type or name at the tree level above the level you require to insert a new Task Type.
- Click the Add button
.
- Enter a Task Type name and click the Save button
[edit] New Top-Level Task Type
Task Type is the highest level of the tree and allows top-level Task Types to be created under it.
- Click Task Type at the top of the tree structure
- Click the Add button .
[edit] Rename Task Type
- Click the Task Type name.
- Click the Edit button
.
- Enter a Task Type name and click the Save button
