Layton ServiceDesk - Settings - Libraries - Change Types
From Layton Support
(Difference between revisions)
m (Implemented new previous/next links) |
|||
Line 1: | Line 1: | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
− | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Settings - Libraries - Change Statuses]] [[Layton ServiceDesk™ - Settings - Libraries - Change Statuses |<u>Previous article in this series: ''Change Statuses''</u>]]</p> | |
− | + | ''Change Types'' are user-defined and are used to categorize Changes. Typical Change Types include ''Standard'', ''Normal'' and ''Emergency''; however, any number of Change Types can be created. | |
− | ''Change Types'' are user defined and are used to categorize Changes. Typical Change Types include ''Standard'', ''Normal'' and ''Emergency''; however, any number of Change Types can be created. | + | |
To configure Change Types, go to '''Administration > Libraries > Change Types'''. The Change Types panel is displayed: | To configure Change Types, go to '''Administration > Libraries > Change Types'''. The Change Types panel is displayed: | ||
− | [[File:Manage change type panel.png|center]] | + | [[File:Manage change type panel.png|center|link=]] |
Line 13: | Line 12: | ||
− | [[File:Manage change type edit.png|center]] | + | [[File:Manage change type edit.png|center|link=]] |
The CAB Group Template selection allows a Change Type, when selected in a Change Request, to automatically apply the selected CAB Groups or individual Approver Analysts specified. | The CAB Group Template selection allows a Change Type, when selected in a Change Request, to automatically apply the selected CAB Groups or individual Approver Analysts specified. | ||
− | + | <p align="right">[[Layton ServiceDesk™ - Settings - Libraries - Change Request Types |<u>Next article in this series: ''Change Request Types''</u>]] [[File:Btn forward.png|link=Layton ServiceDesk™ - Settings - Libraries - Change Request Types]]</p> | |
− | Next article in this series: '''[[Layton ServiceDesk™ - Settings - Libraries - | + | |
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> |
Revision as of 01:24, 15 April 2014
Previous article in this series: Change Statuses
Change Types are user-defined and are used to categorize Changes. Typical Change Types include Standard, Normal and Emergency; however, any number of Change Types can be created.
To configure Change Types, go to Administration > Libraries > Change Types. The Change Types panel is displayed:
Here, new Change Types may be added, and existing Change Types may be modified. The Change Type configuration pop-up allows for a label and description, as well as a Manage CAB Group Template tool:
The CAB Group Template selection allows a Change Type, when selected in a Change Request, to automatically apply the selected CAB Groups or individual Approver Analysts specified.