Layton ServiceDesk - Settings - Libraries - Change Types
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| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
| − | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Settings - Libraries - Change Statuses]] [[Layton ServiceDesk - Settings - Libraries - Change Statuses |<u>Previous article in this series: ''Change Statuses''</u>]]</p> | |
| − | + | ''Change Types'' are user-defined and are used to categorize Changes. Typical Change Types include ''Standard'', ''Normal'' and ''Emergency''; however, any number of Change Types can be created. | |
| − | ''Change Types'' are user defined and are used to categorize Changes. Typical Change Types include ''Standard'', ''Normal'' and ''Emergency''; however, any number of Change Types can be created. | + | |
To configure Change Types, go to '''Administration > Libraries > Change Types'''. The Change Types panel is displayed: | To configure Change Types, go to '''Administration > Libraries > Change Types'''. The Change Types panel is displayed: | ||
| − | [[File:Manage change type panel.png|center]] | + | [[File:Manage change type panel.png|center|link=]] |
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| − | Next article in this series: '''[[Layton ServiceDesk™ - Settings - Libraries - | + | The CAB Group Template selection allows a Change Type, when selected in a Change Request, to automatically apply the selected CAB Groups or individual Approver Analysts specified. |
| + | <p align="right">[[Layton ServiceDesk™ - Settings - Libraries - Change Request Types |<u>Next article in this series: ''Change Request Types''</u>]] [[File:Btn forward.png|link=Layton ServiceDesk™ - Settings - Libraries - Change Request Types]]</p> | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Latest revision as of 03:26, 8 September 2020
Previous article in this series: Change Statuses
Change Types are user-defined and are used to categorize Changes. Typical Change Types include Standard, Normal and Emergency; however, any number of Change Types can be created.
To configure Change Types, go to Administration > Libraries > Change Types. The Change Types panel is displayed:
Here, new Change Types may be added, and existing Change Types may be modified. The Change Type configuration pop-up allows for a label and description, as well as a Manage CAB Group Template tool:
The CAB Group Template selection allows a Change Type, when selected in a Change Request, to automatically apply the selected CAB Groups or individual Approver Analysts specified.
