Layton ServiceDesk - Settings - Libraries - Brands
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
| − | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Settings - Libraries - Cost Items]] [[Layton ServiceDesk™ - Settings - Libraries - Cost Items |<u>Previous article in this series: ''Cost Items''</u>]]</p> | |
| − | + | =Overview= | |
The purpose of ''Brands'' is for situations where Layton ServiceDesk will be used in an environment supporting multiple external customers. For example, as you learn to customize Layton ServiceDesk, you will see you can also customize the Banners and Admin Banners with a different logo or text. Typically, the new logo will be that of the customer who is logging into the system. | The purpose of ''Brands'' is for situations where Layton ServiceDesk will be used in an environment supporting multiple external customers. For example, as you learn to customize Layton ServiceDesk, you will see you can also customize the Banners and Admin Banners with a different logo or text. Typically, the new logo will be that of the customer who is logging into the system. | ||
| − | When adding a Brand name, which is the identifier, a Description is required. It is recommended to keep the name short and simple but clear enough to know what it is for. For example, creating a brand called ''Microsoft'' or ''MS'', and description of ''Microsoft Brand'' and then saving will allow you to use the form design to make further changes to the Brand. If you go to '''Administration > Form Design > Banner''', you will see there are choices for the different Brands. The default is the one provided by the system, where the new one will allow you to customize the banner image, or text to show that of Microsoft's in this example. | + | When adding a Brand name, which is the identifier, a Description is required. It is recommended to keep the name short and simple but clear enough to know what it is for. For example, creating a brand called ''Microsoft'' or ''MS'', and description of ''Microsoft Brand'' and then saving will allow you to use the form design to make further changes to the Brand. If you go to '''[[Layton ServiceDesk™ - Settings - Form Design - Banner|Administration > Form Design > Banner]]''', you will see there are choices for the different Brands. The default is the one provided by the system, where the new one will allow you to customize the banner image, or text to show that of Microsoft's in this example. |
| − | Once a Brand has been defined you can provide the users with this Brand a specific URL address to log into Layton ServiceDesk and this will then display their own personalized Banner. For example, using the ''MS'' Brand used above the login URL would be | + | Once a Brand has been defined you can provide the users with this Brand a specific URL address to log into Layton ServiceDesk and this will then display their own personalized Banner. For example, using the ''MS'' Brand used above the login URL would be: |
| − | + | http://servername/LaytonLaytonServiceDesk/loginframes.asp?brand=MS | |
| + | <p align="right">[[Layton ServiceDesk™ - Settings - Libraries - Drop Down Lists |<u>Next article in this series: ''Drop Down Lists''</u>]] [[File:Btn forward.png|link=Layton ServiceDesk™ - Settings - Libraries - Drop Down Lists]]</p> | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 01:05, 19 January 2015
Previous article in this series: Cost Items
Overview
The purpose of Brands is for situations where Layton ServiceDesk will be used in an environment supporting multiple external customers. For example, as you learn to customize Layton ServiceDesk, you will see you can also customize the Banners and Admin Banners with a different logo or text. Typically, the new logo will be that of the customer who is logging into the system.
When adding a Brand name, which is the identifier, a Description is required. It is recommended to keep the name short and simple but clear enough to know what it is for. For example, creating a brand called Microsoft or MS, and description of Microsoft Brand and then saving will allow you to use the form design to make further changes to the Brand. If you go to Administration > Form Design > Banner, you will see there are choices for the different Brands. The default is the one provided by the system, where the new one will allow you to customize the banner image, or text to show that of Microsoft's in this example.
Once a Brand has been defined you can provide the users with this Brand a specific URL address to log into Layton ServiceDesk and this will then display their own personalized Banner. For example, using the MS Brand used above the login URL would be:
http://servername/LaytonLaytonServiceDesk/loginframes.asp?brand=MS
