Layton ServiceDesk - Settings - Company Structure - Manage Department

Departments are associated with the End Users and can be defined by going to Administration | Company Structure | Manage Department. Departments can also be created automatically as part of the LDAP (Active Directory) End User Import Feature. If an End User is imported into Layton ServiceDesk and their Department is not listed in the Manage Department section it will automatically create this Department. If you have enabled the Company Level option as mentioned in the Manage Company section above then you can add the Department ID system field (sys_eclient_id) to the Department form so that you can assign a Department to a Company. The Department form can be modified by going to Administration | Form Design | Department. For more information about adding system and user defined fields to the forms see the FORM DESIGN section.