Layton ServiceDesk - Release Notes - Version 6.8.0

From Layton Support
(Difference between revisions)
Jump to: navigation, search
m (Added Bug 67754)
(Completed section)
Line 72: Line 72:
 
|67684
 
|67684
 
|Add sys_approval_status and sys_change_status to Change Business Rules Criteria
 
|Add sys_approval_status and sys_change_status to Change Business Rules Criteria
|
+
|New options in Change Business Rule criteria: ''sys_approval_status'' (whether approval for the Change is ''Pending'' or ''Approved'') and ''sys_change_status'' (one of the Change statuses defined in '''[[Layton ServiceDesk - Settings - Libraries - Change Statuses|Change Statuses]]''').
 
|-style="vertical-align:top;"
 
|-style="vertical-align:top;"
 
|67755
 
|67755
|New Notification: Request is Created By End User (Notify End User)
+
|New Notification: ''Request is Created By End User (Notify End User)''
|
+
|This notification relates specifically to the event where an End User who is logged into the web interface creates a new Request that is associated with their End-User account. From the beginning of the product, no notification was provided for this event, the assumption being that an End User doing so is aware that they created the Request.
 +
 
 +
Over the years, there has been sufficient confusion about the lack of a notification for this event, that a new email notification has been added: '''[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies - List#Request is Created By End User (Notify End User)|Request is Created By End User (Notify End User)]]'''. For clarity, the previous ''Request is created (Notify End User)'' has been renamed '''[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies - List#Request is Created By Analyst (Notify End User)|Request is Created By Analyst (Notify End User)]]'''.
 
|-style="vertical-align:top;"
 
|-style="vertical-align:top;"
 
|67761
 
|67761
|Email Settings List View Display Bug
+
|Email Settings List View Display Modifications
|
+
|When a system contains a number of Request Classes, the '''[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies|Email Settings]]''' interface would get compressed, so that the headings in the Edit columns for each Request Class would not align. This has been improved for clarity by adjusting the column widths and making the table scroll horizontally.
 
|-style="vertical-align:top;"
 
|-style="vertical-align:top;"
 
|67617
 
|67617
 
|Request Template Sorting
 
|Request Template Sorting
|
+
|Both the list of Request Templates in '''[[Layton ServiceDesk - Settings - Libraries - Request Templates|Administration > Libraries > Request Templates]]''' and when selecting from a dialog in the Request form, are now sorted alphabetically, to make them easier to find.
 
|}
 
|}
  

Revision as of 04:22, 29 October 2018

Btn back up.png Back to List

Btn back up.png Earlier Version

Contents

Overview

Layton ServiceDesk v6.7.3 is a patch release of the product. Both update and full installers are available.

Determining the Currently Installed Version

Please refer to this article to determine the currently installed version.

Earliest Version that Can Be Updated to 6.7.3

You must be using ServiceDesk v6.2.0 or later before you can update to the latest version. If you are using an earlier version please update by downloading v6.2.0 from the Update ➤ Layton ServiceDesk menu in the Client Support Portal before attempting to update to the latest version.

.NET 4 Requirement

6.7.0.2 introduced the need for .NET 4. If you are currently running a version prior to 6.7.0.2, it will need to be installed. Instructions are given below.

Test Installation

We recommend that you create a Test Installation and update it before committing to updating your live system.

Obtaining the Update

Please log in to the Client Support Portal to download the update installer.

Obtaining the Full Installer

The full installer is the currently available trial version, which can be downloaded from here. Please log in to the Client Support Portal to obtain your license details to register the application after installation.

Prerequisite

IIS Manager Modifications

  1. Install Microsoft Visual C++ 2005 SP1 Redistributable Package (x64).
  2. Restart.
  3. In IIS Manager, change IIS > DefaultAppPool > Enable 32-Bit Applications to True.

Updating from a Version Earlier than 6.7.0.2

Install Microsoft .NET Framework 4.5

  1. If you are updating from a version earlier than 6.7.0.2, install Microsoft .NET Framework 4.5.
  2. Launch Internet Information Services (IIS) Manager.
  3. In the Connections pane on the left-hand side, click the server name.
  4. In the Actions pane on the right-hand side, click Change .NET Framework Version.
  5. Change the .NET Framework Version to v4.0.30319 and click the OK button.

    Lsd 6702 net4 config 02.png

  6. In the center panel, double-click ISAPI and CGI Restrictions.
  7. There are two items with the description ASP.NET v4.0.30319. Right-click each and select Allow.

    Lsd 6702 net4 config 01.png

  8. Close Internet Information Services (IIS) Manager.
  9. Continue in the next section, Updating from a Version Later than 6.7.0.2.

Updating from a Version Later than 6.7.0.2

Layton ServiceDesk

Do not uninstall Layton ServiceDesk prior to updating.

  1. Extract the lsd_update_673 folder from the archive to the root of an attached, local drive.
  2. Back up your database.
  3. If your server is virtual, snapshot the server.
  4. In Windows Services Console, stop the following services:
    • IIS Admin Service
    • LaytonServiceDesk
    • World Wide Web Publishing Service.
  5. Disable anti-virus software on the server, if running. This has been known to prevent the copying of files, especially .exe files, to the Program Files folder.
  6. Open the lsd_update_673 folder.
  7. Right-click the installer lsd_update_673.exe and select Run as administrator. This will avoid permission issues. Note that the progress dialog may report that it is not responding, but this process may simply take some time.
  8. In Windows Services Console, start the above services.
  9. Re-enable anti-virus software, if applicable.

Full Installation

New Installation

If you are installing for the first time, refer to System Requirements and follow the links at the right bottom of each related article.

Clean Reinstallation

If you are doing a Clean Reinstallation, follow the Clean Reinstallation procedure.

New Features

# Title Description
67684 Add sys_approval_status and sys_change_status to Change Business Rules Criteria New options in Change Business Rule criteria: sys_approval_status (whether approval for the Change is Pending or Approved) and sys_change_status (one of the Change statuses defined in Change Statuses).
67755 New Notification: Request is Created By End User (Notify End User) This notification relates specifically to the event where an End User who is logged into the web interface creates a new Request that is associated with their End-User account. From the beginning of the product, no notification was provided for this event, the assumption being that an End User doing so is aware that they created the Request.

Over the years, there has been sufficient confusion about the lack of a notification for this event, that a new email notification has been added: Request is Created By End User (Notify End User). For clarity, the previous Request is created (Notify End User) has been renamed Request is Created By Analyst (Notify End User).

67761 Email Settings List View Display Modifications When a system contains a number of Request Classes, the Email Settings interface would get compressed, so that the headings in the Edit columns for each Request Class would not align. This has been improved for clarity by adjusting the column widths and making the table scroll horizontally.
67617 Request Template Sorting Both the list of Request Templates in Administration > Libraries > Request Templates and when selecting from a dialog in the Request form, are now sorted alphabetically, to make them easier to find.

Bug Fixes

# Title Description
67536 Broken Page When Opening Calendar
67702 Absences No Longer Reported
67740 Extra Text in config.xml File
67748 CSV Import Not Parsing Commas
67752 Blank Analyst LDAP Connection on New Database Creation
67754 Error on LDAP Import
67757 Request Form Combo Box Display Bug
67759 Priority Site Dialog Display Bug
67787 Some Emails Not Being Processed from Exchange Server
67789 Can't set Change Request Type Options
67814 DBTool: Can't Open Connect to Existing Database Interface

Released 2018-

Personal tools
Namespaces

Variants
Actions
Main Page
Online User Guides
General Support
Release Notes
Toolbox