Layton ServiceDesk - Release Notes - Version 6.7.0
From Layton Support
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! style="background:#009999; width: 800px; color: #FFFFFF"|Description | ! style="background:#009999; width: 800px; color: #FFFFFF"|Description | ||
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− | | | + | |65191 |
− | | | + | |Calendar Times Incorrect Due to Time Zone |
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|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
− | | | + | |66873 |
− | | | + | |Bugs When Analyst Adds Comment Via Email |
− | | | + | |It's possible for an Analyst to add a Comment by sending an email to Layton ServiceDesk with the Request ID in the subject line, just like an End User. When '''[[Layton ServiceDesk - General Settings - Security#Default Comment Status|Default Comment Status]]''' was set to ''Private'', End Users were incorrectly getting the '''[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies#Request has Comment assigned from Analyst (Notify End User)|Request has Comment assigned from Analyst (Notify End User)]]''' notification. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
− | | | + | |67085 |
− | | | + | |DBTool Not Updated to 6.6.9 |
− | | | + | |DBTool.exe file version in File Properties was ''1.0.0.0''. Now updated to ''6.7.0.0''. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
− | | | + | |67093 |
− | | | + | |CSV Import Misidentifying Column Names |
− | | | + | |This issue occurred when attempting to import a CSV file using the '''[[Layton ServiceDesk - Utilities - Import End User (CSV & TXT)|Import End User (CSV & TXT) tool]]'''. The first row of the CSV file was interpreted as being the name of a column, and that there was only one column in the file. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
− | | | + | |67107 |
− | | | + | |Calendar Not Working Correctly |
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|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
− | | | + | |67136 |
− | | | + | |Authentication Method Setting Not Registered if Set in Management Studio |
− | | | + | |An obscure bug was discovered when configuring the '''[[Layton ServiceDesk - Settings - System Settings - Application Settings#Login Authentication|Login Authentication]]''' setting for ''LSD'', in order to circumvent trouble with using LDAP authentication. If the setting were changed using a SQL query in Management Studio, the setting would not take effect unless the ''World Wide Web Publishing Services'' service was restarted. This is no longer necessary. |
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− | Released 2017- | + | Released 2017-0 |
[[Category:Update Notes]] | [[Category:Update Notes]] |
Revision as of 05:57, 9 August 2017
Contents |
Overview
ServiceDesk v6.7.0 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update ➤ Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.
Update
Determining the Currently Installed Version
Please refer to this article to determine the currently installed version.
Obtaining the Update
Please log in to the Client Support Portal to download the upgrade installer.
Test Installation
We recommend that you create a Test Installation and upgrade it before committing to updating your live system.
Procedure
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.
- Extract the lsd670_upgrade folder from the archive to the root of an attached, local drive.
- Back up your database
- In Windows Services Console:
- Stop the IIS Admin service
- Stop the LaytonServiceDesk service
- Open the lsd670_upgrade folder.
- Disable anti-virus software on the server, if running. This has been known to prevent the copying of files, especially .exe files, to the Program Files folder.
- Right-click the installer lsd670_upgrade.exe and select Run as administrator. This will avoid permission issues.
- In Windows Services Console, start the IIS Admin and LaytonServiceDesk services.
- Enable anti-virus software, if applicable.
Bug Fixes
# | Title | Description |
---|---|---|
65191 | Calendar Times Incorrect Due to Time Zone | |
66873 | Bugs When Analyst Adds Comment Via Email | It's possible for an Analyst to add a Comment by sending an email to Layton ServiceDesk with the Request ID in the subject line, just like an End User. When Default Comment Status was set to Private, End Users were incorrectly getting the Request has Comment assigned from Analyst (Notify End User) notification. |
67085 | DBTool Not Updated to 6.6.9 | DBTool.exe file version in File Properties was 1.0.0.0. Now updated to 6.7.0.0. |
67093 | CSV Import Misidentifying Column Names | This issue occurred when attempting to import a CSV file using the Import End User (CSV & TXT) tool. The first row of the CSV file was interpreted as being the name of a column, and that there was only one column in the file. |
67107 | Calendar Not Working Correctly | |
67136 | Authentication Method Setting Not Registered if Set in Management Studio | An obscure bug was discovered when configuring the Login Authentication setting for LSD, in order to circumvent trouble with using LDAP authentication. If the setting were changed using a SQL query in Management Studio, the setting would not take effect unless the World Wide Web Publishing Services service was restarted. This is no longer necessary. |
Released 2017-0