Layton ServiceDesk - Release Notes - Version 6.6.9
From Layton Support
(Difference between revisions)
(Added bugs) |
(Completed bug list) |
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− | |Search Request Location Field Returns All Records | + | |Search Request ''Location'' Field Entry Returns All Records |
|With the ''request.sys_asset_location'' field added to the Search Requests form, searching for a location would not filter the results and would return all Requests. | |With the ''request.sys_asset_location'' field added to the Search Requests form, searching for a location would not filter the results and would return all Requests. | ||
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|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|66762 | |66762 | ||
− | |Search Request | + | |Select, Info Buttons Missing for ''Asset'' Field on Search Request Form |
− | |In Administration > System Settings > AuditWizard, if ''Asset Tab Enabled'' was ''Off'', the Select [[File:Lsd btn select 16px.png|link=]] and Info buttons [[File:Lsd btn info 16px.png|link=]] would not appear next to the ''Asset'' field on the Search Requests form. | + | |In '''[[Layton ServiceDesk - Settings - System Settings - AuditWizard#Asset Tab Enabled|Administration > System Settings > AuditWizard]]''', if ''Asset Tab Enabled'' was ''Off'', the Select [[File:Lsd btn select 16px.png|link=]] and Info buttons [[File:Lsd btn info 16px.png|link=]] would not appear next to the ''Asset'' field on the Search Requests form. |
+ | |-style="vertical-align:top;" | ||
+ | |66939 | ||
+ | |Save, Search Buttons Conditionally Not Working | ||
+ | |Two issues resolved:<br />1. Under certain circumstances, an End User would be unable to save a New Request form<br />2. Nothing would happen when an Analyst searching for Requests after a specified date clicked the Search button [[File:Lsd btn search 32px.png|link=]]. | ||
+ | |-style="vertical-align:top;" | ||
+ | |67018 | ||
+ | |Page Breaks | ||
+ | |Two page breaks resolved:<br />1. Search for an End User. In the results List View, change the value of ''Rows Per Page''<br />2. Click ''Site'' column header to sort by date created, ascending, click again to sort, descending. | ||
+ | |-style="vertical-align:top;" | ||
+ | |67035 | ||
+ | |Increase Character Count of ''directory.sys_base_dn'' Column | ||
+ | |The character length of this column, which stores a base DN for the '''[[Layton ServiceDesk - Utilities - LDAP Import End User#BaseDN|OU field]]''' LDAP setting, was too short, preventing a long connection string. | ||
+ | |-style="vertical-align:top;" | ||
+ | |67037 | ||
+ | |Increase Character Count of ''priority.sys_respondemail'' Column | ||
+ | |The character length of this column, which stores email addresses for the '''[[Layton ServiceDesk - Settings - Libraries - Priority#Email to|Response Time > Email to]]''' Priority setting, was too short, preventing more than one email address to be entered. | ||
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− | Released 2017-05- | + | Released 2017-05-17 |
[[Category:Update Notes]] | [[Category:Update Notes]] |
Revision as of 05:50, 17 May 2017
Contents |
Overview
ServiceDesk v6.6.9 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update ➤ Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.
Update
Determining the Currently Installed Version
Please refer to this article to determine the currently installed version.
Obtaining the Update
Please log in to the Client Support Portal to download the upgrade installer.
Test Installation
We recommend that you create a Test Installation and upgrade it before committing to updating your live system.
Procedure
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.
- Extract the lsd669_upgrade folder from the archive to the root of an attached, local drive.
- Back up your database
- In Windows Services Console:
- Stop the IIS Admin service
- Stop the LaytonServiceDesk service
- Open the lsd669_upgrade folder.
- Disable anti-virus software on the server, if running. This has been known to prevent the copying of files, especially .exe files, to the Program Files folder.
- Right-click the installer lsd669_upgrade.exe and select Run as administrator. This will avoid permission issues.
- In Windows Services Console, start the IIS Admin and LaytonServiceDesk services.
- Enable anti-virus software, if applicable.
Bug Fixes
# | Title | Description |
---|---|---|
66762 | Search Request Location Field Entry Returns All Records | With the request.sys_asset_location field added to the Search Requests form, searching for a location would not filter the results and would return all Requests. |
66762 | Select, Info Buttons Missing for Asset Field on Search Request Form | In Administration > System Settings > AuditWizard, if Asset Tab Enabled was Off, the Select and Info buttons would not appear next to the Asset field on the Search Requests form. |
66939 | Save, Search Buttons Conditionally Not Working | Two issues resolved: 1. Under certain circumstances, an End User would be unable to save a New Request form 2. Nothing would happen when an Analyst searching for Requests after a specified date clicked the Search button . |
67018 | Page Breaks | Two page breaks resolved: 1. Search for an End User. In the results List View, change the value of Rows Per Page 2. Click Site column header to sort by date created, ascending, click again to sort, descending. |
67035 | Increase Character Count of directory.sys_base_dn Column | The character length of this column, which stores a base DN for the OU field LDAP setting, was too short, preventing a long connection string. |
67037 | Increase Character Count of priority.sys_respondemail Column | The character length of this column, which stores email addresses for the Response Time > Email to Priority setting, was too short, preventing more than one email address to be entered. |
Released 2017-05-17