Layton ServiceDesk - Release Notes - Version 6.6.8
From Layton Support
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! style="background:#009999; width: 800px; color: #FFFFFF"|Description | ! style="background:#009999; width: 800px; color: #FFFFFF"|Description | ||
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
− | | | + | |66530 |
− | | | + | |''Copy List Views From Default'' Page Header Malformed |
− | | | + | |The header for the '''[[Layton ServiceDesk - Settings - Global List View - Copy List Views From Default|Copy List Views From Default]]''' page was not displaying correctly, and the check boxes in the header were missing. |
+ | |- | ||
+ | |-style="vertical-align:top;" | ||
+ | |66563 | ||
+ | |User-Defined Date Field on Task Form Preventing Save | ||
+ | |If a user-defined field of type ''DateTime'' was placed on the Task form, even if it were not set as ''Field Required'', it would prevent the form from closing on save. | ||
+ | |- | ||
+ | |-style="vertical-align:top;" | ||
+ | |66687 | ||
+ | |Connect Status Change Notifications to Business Rule Action | ||
+ | |If a Business Rule changed a status, these notifications were not sent:<br /> | ||
+ | *''Request has changed status (Notify End User)''<br /> | ||
+ | *''Request has changed status (Notify Analyst Group)'' | ||
+ | |- | ||
+ | |-style="vertical-align:top;" | ||
+ | |66734 | ||
+ | |End User Password Button Missing | ||
+ | |A bug prevented the '''[[Layton ServiceDesk - Using Layton ServiceDesk (End User)#My Password|My Password]]''' button from appearing in Chrome. | ||
+ | |- | ||
+ | |-style="vertical-align:top;" | ||
+ | |66827 | ||
+ | |Search Request Broken if a Field from a Table Other than ''request'' is Populated | ||
+ | |By default, all the fields on the ''Search Request'' form are from the ''request'' table. In this instance, the ''sys_eusername'' field from the euser table was added so that Requests can be searched by the assigned End User. Populating this field on the Search Request form would break the page. | ||
+ | |- | ||
+ | |-style="vertical-align:top;" | ||
+ | |66855 | ||
+ | |Problem/Change Setting Affects ''Request has changed status (Notify End User)'' Email Notification Menu | ||
+ | |A bug prevented the Status menu from appearing for the '''[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies#Request has changed status (Notify End User)'|Request has changed status (Notify End User)]]''' email notification if '''[[Layton ServiceDesk - Settings - System Settings - Application Settings#Enable Problem & Change|Problem & Change]]''' was disabled. | ||
|} | |} | ||
Released 2017-0 | Released 2017-0 | ||
[[Category:Update Notes]] | [[Category:Update Notes]] |
Revision as of 05:36, 31 January 2017
Contents |
Overview
ServiceDesk v6.6.8 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update ➤ Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.
Update
Determining the Currently Installed Version
Please refer to this article to determine the currently installed version.
Obtaining the Update
Please log in to the Client Support Portal to download the upgrade installer.
Test Installation
We recommend that you create a Test Installation and upgrade it before committing to updating your live system.
Procedure
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.
- Extract the lsd668_upgrade folder from the archive to the root of an attached, local drive.
- Back up your database
- In Windows Services Console:
- Stop the IIS Admin service
- Stop the LaytonServiceDesk service
- Open the lsd668_upgrade folder.
- Disable anti-virus software on the server, if running. This has been known to prevent the copying of files, especially .exe files, to the Program Files folder.
- Right-click the installer lsd668_upgrade.exe and select Run as administrator. This will avoid permission issues.
- In Windows Services Console, start the IIS Admin and LaytonServiceDesk services.
- Enable anti-virus software, if applicable.
New Features
# | Title | Description |
---|---|---|
Bug Fixes
# | Title | Description |
---|---|---|
66530 | Copy List Views From Default Page Header Malformed | The header for the Copy List Views From Default page was not displaying correctly, and the check boxes in the header were missing. |
66563 | User-Defined Date Field on Task Form Preventing Save | If a user-defined field of type DateTime was placed on the Task form, even if it were not set as Field Required, it would prevent the form from closing on save. |
66687 | Connect Status Change Notifications to Business Rule Action | If a Business Rule changed a status, these notifications were not sent:
|
66734 | End User Password Button Missing | A bug prevented the My Password button from appearing in Chrome. |
66827 | Search Request Broken if a Field from a Table Other than request is Populated | By default, all the fields on the Search Request form are from the request table. In this instance, the sys_eusername field from the euser table was added so that Requests can be searched by the assigned End User. Populating this field on the Search Request form would break the page. |
66855 | Problem/Change Setting Affects Request has changed status (Notify End User) Email Notification Menu | A bug prevented the Status menu from appearing for the Request has changed status (Notify End User) email notification if Problem & Change was disabled. |
Released 2017-0