Layton ServiceDesk - Release Notes - Version 6.6.6

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Overview

ServiceDesk v6.6.6 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update ➤ Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.

Determining the Currently Installed Version

Please refer to this article to determine the currently installed version.

Obtaining the Update

Please log in to the Client Support Portal to download the upgrade installer.

Test Installation

We recommend that you create a Test Installation and upgrade it before committing to updating your live system.

Upgrade Procedure

Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.

1. Extract the lsd666_upgrade folder from the archive to the root of an attached, local drive.
2. Back up your database
3. In Windows Services Console:
   1. Stop the IIS Admin service
   2. Stop the LaytonServiceDesk service
4. Open the lsd666_upgrade folder.
5. Right-click the installer lsd666_upgrade.exe and select Run as administrator. This will avoid permission issues.
6. In Windows Services Console, start the IIS Admin and LaytonServiceDesk services.

New Features

#	Title	Description
66670	Redesign Priority Settings Page	The layout of the Priority settings page, which is displayed when you click the name of a Priority in Administration > Libraries > Priority, has been redesigned to improve clarity. If you had modified this form design, your changes will be overwritten.
66690	New Business Rules Conditions for User-Defined Fields	When used as criteria in Business Rules, the number of conditions related to user-defined fields have been expanded. The old is has been replaced by exact and is not has been replaced by does not contain. Previously configured Business Rules do not have to be modified.

Bug Fixes

#	Title	Description
66223	Apostrophe in Site Name Breaks List-View Filter	If the Site Filter were set to a site name containing an apostrophe ', it would return no results. The apostrophe broke the query and has now been corrected.
66552	Disabled Analyst Group Appears in Group Queue	Disabled Analyst Groups have been appearing in the Group Queue. There is a situation in which this is valid and this has been clarified here.
66693	Page Break Issues in PDF Reports	When the Problem Description field was added to a report, when exported to PDF, the field was truncated when it would run over a page. This has been resolved.
66695	Email Counter Incorrect	The badge on the Incoming Email button now updates within a second or two when the count changes.
66710	Edit Site Button on Priority Form Does Nothing	The Site button became inoperative and has now been fixed.

Released 2016-10-24