Layton ServiceDesk - Release Notes - Version 6.6.6
From Layton Support
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<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes]] [[Layton ServiceDesk - Release Notes|<u>Back to List</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes]] [[Layton ServiceDesk - Release Notes|<u>Back to List</u>]]</p> | ||
| − | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes - Version 6.6.5]] [[Layton ServiceDesk - Release Notes - Version 6.6.5|<u>Earlier Version</u>]]</p> | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes - Version 6.6.5]] [[Layton ServiceDesk - Release Notes - Version 6.6.5|<u>Earlier Version</u>]] [[Layton ServiceDesk - Release Notes - Version 6.6.7|<u>Later Version</u>]] [[File:Btn forward.png|link=Layton ServiceDesk - Release Notes - Version 6.6.7]]</p> |
=Overview= | =Overview= | ||
ServiceDesk v6.6.6 is a minor release of the product. '''You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version.''' If you are using an earlier version please upgrade by downloading v6.2.0 from the ''Update ➤ Layton ServiceDesk'' menu in the '''[http://client.laytontechnology.com/ Client Support Portal]''' before attempting to upgrade to the latest version. | ServiceDesk v6.6.6 is a minor release of the product. '''You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version.''' If you are using an earlier version please upgrade by downloading v6.2.0 from the ''Update ➤ Layton ServiceDesk'' menu in the '''[http://client.laytontechnology.com/ Client Support Portal]''' before attempting to upgrade to the latest version. | ||
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Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer. | Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer. | ||
| − | #Extract the ''lsd666_upgrade'' folder from the archive | + | #Extract the ''lsd666_upgrade'' folder from the archive to the root of an attached, local drive. |
#Back up your database | #Back up your database | ||
#In Windows Services Console: | #In Windows Services Console: | ||
| Line 31: | Line 31: | ||
! style="background:#009999; width: 800px; color: #FFFFFF"|Description | ! style="background:#009999; width: 800px; color: #FFFFFF"|Description | ||
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
| − | | | + | |66670 |
| − | | | + | |Redesign Priority Settings Page |
| − | | | + | |The layout of the '''[[Layton ServiceDesk - Settings - Libraries - Priority#Settings Page|Priority settings page]]''', which is displayed when you click the name of a Priority in ''Administration > Libraries > Priority'', has been redesigned to improve clarity. If you had modified this form design, your changes will be overwritten. |
| + | |-style="vertical-align:top;" | ||
| + | |66690 | ||
| + | |New '''[[Layton ServiceDesk - General Settings - Business Rules|Business Rules]]''' Conditions for User-Defined Fields | ||
| + | |When used as criteria in Business Rules, the number of conditions related to '''[[Layton ServiceDesk - General Settings - Business Rules#User-Defined Fields|user-defined fields]]''' have been expanded. The old ''is'' has been replaced by ''exact'' and ''is not'' has been replaced by ''does not contain''. Previously configured Business Rules do not have to be modified. | ||
|} | |} | ||
| Line 44: | Line 48: | ||
|66223 | |66223 | ||
|Apostrophe in Site Name Breaks List-View Filter | |Apostrophe in Site Name Breaks List-View Filter | ||
| − | | | + | |If the '''[[Layton ServiceDesk - Settings - Company Structure - Manage End User#Filters|Site Filter]]''' were set to a site name containing an apostrophe ', it would return no results. The apostrophe broke the query and has now been corrected. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|66552 | |66552 | ||
|Disabled Analyst Group Appears in Group Queue | |Disabled Analyst Group Appears in Group Queue | ||
| − | | | + | |Disabled Analyst Groups have been appearing in the Group Queue. There is a situation in which this is valid and this has been clarified '''[[Layton ServiceDesk - System Access and Menu#Disabled Analyst Groups|here]]'''. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|66693 | |66693 | ||
|Page Break Issues in PDF Reports | |Page Break Issues in PDF Reports | ||
| − | | | + | |When the Problem Description field was added to a report, when exported to PDF, the field was truncated when it would run over a page. This has been resolved. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|66695 | |66695 | ||
|Email Counter Incorrect | |Email Counter Incorrect | ||
| − | | | + | |The badge on '''[[Layton ServiceDesk - Logging A New Request#Converting an Incoming Email into a Request|the Incoming Email button]]''' [[File:Lsd btn incoming email02.png|link=]] now updates within a second or two when the count changes. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|66710 | |66710 | ||
|Edit Site Button on Priority Form Does Nothing | |Edit Site Button on Priority Form Does Nothing | ||
| − | | | + | |The '''[[Layton ServiceDesk - Settings - Libraries - Priority#Site|Site button]]''' became inoperative and has now been fixed. |
|} | |} | ||
| − | Released 2016-10- | + | Released 2016-10-24 |
[[Category:Update Notes]] | [[Category:Update Notes]] | ||
Latest revision as of 05:54, 19 July 2021
Contents |
[edit] Overview
ServiceDesk v6.6.6 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update ➤ Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.
[edit] Determining the Currently Installed Version
Please refer to this article to determine the currently installed version.
[edit] Obtaining the Update
Please log in to the Client Support Portal to download the upgrade installer.
[edit] Test Installation
We recommend that you create a Test Installation and upgrade it before committing to updating your live system.
[edit] Upgrade Procedure
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.
- Extract the lsd666_upgrade folder from the archive to the root of an attached, local drive.
- Back up your database
- In Windows Services Console:
- Stop the IIS Admin service
- Stop the LaytonServiceDesk service
- Open the lsd666_upgrade folder.
- Right-click the installer lsd666_upgrade.exe and select Run as administrator. This will avoid permission issues.
- In Windows Services Console, start the IIS Admin and LaytonServiceDesk services.
[edit] New Features
| # | Title | Description |
|---|---|---|
| 66670 | Redesign Priority Settings Page | The layout of the Priority settings page, which is displayed when you click the name of a Priority in Administration > Libraries > Priority, has been redesigned to improve clarity. If you had modified this form design, your changes will be overwritten. |
| 66690 | New Business Rules Conditions for User-Defined Fields | When used as criteria in Business Rules, the number of conditions related to user-defined fields have been expanded. The old is has been replaced by exact and is not has been replaced by does not contain. Previously configured Business Rules do not have to be modified. |
[edit] Bug Fixes
| # | Title | Description |
|---|---|---|
| 66223 | Apostrophe in Site Name Breaks List-View Filter | If the Site Filter were set to a site name containing an apostrophe ', it would return no results. The apostrophe broke the query and has now been corrected. |
| 66552 | Disabled Analyst Group Appears in Group Queue | Disabled Analyst Groups have been appearing in the Group Queue. There is a situation in which this is valid and this has been clarified here. |
| 66693 | Page Break Issues in PDF Reports | When the Problem Description field was added to a report, when exported to PDF, the field was truncated when it would run over a page. This has been resolved. |
| 66695 | Email Counter Incorrect | The badge on the Incoming Email button  now updates within a second or two when the count changes.
|
| 66710 | Edit Site Button on Priority Form Does Nothing | The Site button became inoperative and has now been fixed. |
Released 2016-10-24
