Layton ServiceDesk - Release Notes - Version 6.5.9
From Layton Support
Contents |
Overview
ServiceDesk v6.5.9 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.
Obtaining the Update
Please log in to the Client Support Portal to download the upgrade installer.
Procedure
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.
- Extract the lsd659_upgrade folder from the archive
- Back up your database
- Stop the IIS Admin service
- Stop the LaytonServiceDesk service
- Run the upgrade installer lsd659_upgrade.exe inside the lsd659_upgrade folder. We recommend that you right-click the installer and select Run as administrator to avoid permission issues.
New Features
# | Title | Description |
---|---|---|
65695 | Green badge on Attachment Button on Analyst Request form to Indicate Presence of Attachments | A green badge can be enabled to appear in the Request form to indicate that an End User has attachments. These are added in End User Properties. |
65695 Green badge on Attachment Button on Analyst Request form to Indicate Presence of Attachments
A green badge can be enabled to appear in the Request form to indicate that an End User has attachments. These are added in End User Properties.
Bug Fixes
# | Title | Description |
---|---|---|
1387 | Can't Save End User with Company Level Disabled and a Site Name Containing an Apostrophe | |
1390 | Broken Site Dialog on End User Self Registration Form | |
65542 | sys_siteid Not Populated When End User Creates Request | |
65544 | Can't Save Requests without sys_eusername | |
65559 | No Dates in Change Request (RFC) Notification | |
65600 | Can't Select End Users with Apostrophe in Name | |
65606 | SQL Error on Page 2 of Search Results | |
65647 | Assign Only to Analyst Group | |
65667 | Cannot Use Custom Dates in Reports | |
65693 | Dashboard Display Issues | |
65713 | Report Display Issue |