http://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Logging_a_New_Task&feed=atom&action=historyLayton ServiceDesk - Logging a New Task - Revision history2024-03-28T17:47:44ZRevision history for this page on the wikiMediaWiki 1.19.0http://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Logging_a_New_Task&diff=8224&oldid=prevJpainter: Finished section2019-08-05T06:59:15Z<p>Finished section</p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>====Reminder Interval====</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>====Reminder Interval====</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">The number of minutes, prior to a scheduled time, in which a reminder dialog will pop up.</ins></div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>====Task Description====</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>====Task Description====</div></td></tr>
</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Logging_a_New_Task&diff=8223&oldid=prevJpainter: Finished section2019-08-05T06:58:31Z<p>Finished section</p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>====Enable Reminder====</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>====Enable Reminder====</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Enables or disables a reminder.</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>====Reminder Interval====</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>====Reminder Interval====</div></td></tr>
</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Logging_a_New_Task&diff=8222&oldid=prevJpainter: Minor formatting changes2019-08-05T06:40:54Z<p>Minor formatting changes</p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Click the ''Select'' button [[File:Lsd btn select 16px.png|link=]] to choose date for Task to be done.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Click the ''Select'' button [[File:Lsd btn select 16px.png|link=]] to choose date for Task to be done.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>====<del class="diffchange diffchange-inline">Complete </del>Date====</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>====<ins class="diffchange diffchange-inline">Completed </ins>Date====</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Click the ''Select'' button [[File:Lsd btn select 16px.png|link=]] to choose date Task completed.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Click the ''Select'' button [[File:Lsd btn select 16px.png|link=]] to choose date Task completed.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">====Enable Reminder====</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">====Reminder Interval====</ins></div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>====Task Description====</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>====Task Description====</div></td></tr>
</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Logging_a_New_Task&diff=6860&oldid=prevJpainter: Updated for 6.6.52016-10-11T00:36:51Z<p>Updated for 6.6.5</p>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[File:Lsd task view 01.png|center|<del class="diffchange diffchange-inline">1000px|thumb|Task List View</del>]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>[[File:Lsd task view 01.png|center|<ins class="diffchange diffchange-inline">link=</ins>]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==Filter==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">The list can be filtered based on the Analyst, the Analyst Group or globally.</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=Creating a New Task (Non-Recurring)=</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=Creating a New Task (Non-Recurring)=</div></td></tr>
</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Logging_a_New_Task&diff=6858&oldid=prevJpainter: Exploded table format to sections2016-10-11T00:19:50Z<p>Exploded table format to sections</p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[File:Lsd task new 02.png|center|frame|New Task Form|link=]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[File:Lsd task new 02.png|center|frame|New Task Form|link=]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>===<del class="diffchange diffchange-inline">Description of </del>Fields===</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>===Fields===</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">{| class</del>=<del class="diffchange diffchange-inline">"wikitable" border</del>=<del class="diffchange diffchange-inline">"1"</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>====Task<ins class="diffchange diffchange-inline">====</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">|-</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Task Identity Number. Automatically incremented by one starting from zero. This field is not modifiable by the Analyst.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">! style</del>=<del class="diffchange diffchange-inline">"background:#009999; width: 200px; color:#FFFFFF" | Field</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">! style</del>=<del class="diffchange diffchange-inline">"background:#009999; width: 800px; color:#FFFFFF" | Description</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">====</ins>Date Placed<ins class="diffchange diffchange-inline">====</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">|-</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Date Task allocated. Defaults to current date. Click the ''Select'' button [[File:Lsd btn select 16px.png|link=]] to choose another date.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Task</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Task Identity Number. Automatically incremented by one starting from zero. This field is not modifiable by the Analyst.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">====</ins>Task Type<ins class="diffchange diffchange-inline">====</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">|-</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Click the ''Select'' button [[File:Lsd btn select 16px.png|link=]] to choose Task Type required from predefined tree view.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Date Placed</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Date Task allocated. Defaults to current date. Click the ''Select'' button [[File:Lsd btn select 16px.png|link=]] to choose another date.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">====</ins>Analyst<ins class="diffchange diffchange-inline">====</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">|-</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Analyst assigned to the Task. Defaults to logged on Analyst. Click the ''Select'' button [[File:Lsd btn select 16px.png|link=]] to choose another Analyst.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Task Type</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Click the ''Select'' button [[File:Lsd btn select 16px.png|link=]] to choose Task Type required from predefined tree view.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">====</ins>Request ID<ins class="diffchange diffchange-inline">====</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">|-</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Auto populates with Request ID. Note that you can assign a Request ID if you started from the Task tab in the toolbar and not the Request form.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Analyst</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Analyst assigned to the Task. Defaults to logged on Analyst. Click the ''Select'' button [[File:Lsd btn select 16px.png|link=]] to choose another Analyst.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">====</ins>Problem ID<ins class="diffchange diffchange-inline">====</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">|-</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Auto populates with the Problem ID. Note that you can assign a Problem ID if you started from the Task tab in the toolbar and not the Problem form.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Request ID</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Auto populates with Request ID. Note that you can assign a Request ID if you started from the Task tab in the toolbar and not the Request form.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">====</ins>Change ID<ins class="diffchange diffchange-inline">====</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">|-</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Auto populates with the Change ID. Note that you can assign a Change ID if you started from the Task tab in the toolbar and not the Change form.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Problem ID</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Auto populates with the Problem ID. Note that you can assign a Problem ID if you started from the Task tab in the toolbar and not the Problem form.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">====</ins>Status<ins class="diffchange diffchange-inline">====</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">|-</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Status of Task, select either Scheduled or Completed. Defaults to Scheduled.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Change ID</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Auto populates with the Change ID. Note that you can assign a Change ID if you started from the Task tab in the toolbar and not the Change form.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">====</ins>Scheduled Date<ins class="diffchange diffchange-inline">====</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">|-</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Click the ''Select'' button [[File:Lsd btn select 16px.png|link=]] to choose date for Task to be done.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Status</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Status of Task, select either Scheduled or Completed. Defaults to Scheduled.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">====</ins>Complete Date<ins class="diffchange diffchange-inline">====</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">|-</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Click the ''Select'' button [[File:Lsd btn select 16px.png|link=]] to choose date Task completed.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Scheduled Date</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Click the ''Select'' button [[File:Lsd btn select 16px.png|link=]] to choose date for Task to be done.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">====</ins>Task Description<ins class="diffchange diffchange-inline">====</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">|-</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Full description of Task.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Complete Date</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Click the ''Select'' button [[File:Lsd btn select 16px.png|link=]] to choose date Task completed.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">|-</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Task Description</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">| </del>Full description of Task.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">|}</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=Completing a Task=</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=Completing a Task=</div></td></tr>
</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Logging_a_New_Task&diff=6576&oldid=prevJpainter: Updated links2016-08-30T02:15:35Z<p>Updated links</p>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><p align="right">[[File:btn_back_up.png|link=User Guide for Layton <del class="diffchange diffchange-inline">ServiceDesk™</del>]] [[User Guide for Layton <del class="diffchange diffchange-inline">ServiceDesk™</del>|<u>Back to Contents</u>]]</p></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><p align="right">[[File:btn_back_up.png|link=User Guide for Layton <ins class="diffchange diffchange-inline">ServiceDesk </ins>]] [[User Guide for Layton <ins class="diffchange diffchange-inline">ServiceDesk </ins>|<u>Back to Contents</u>]]</p></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>__FORCETOC__</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>__FORCETOC__</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=Overview=</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=Overview=</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>''Tasks'' are scheduled activities that are required to be performed by an Analyst. They are normally allocated to a Request, Problem or Change at the time that it is logged however they can also be linked later or can be free standing and not linked to a Request, Problem or Change. Therefore, a Task could be a planned maintenance event or action required at any time in the future.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>''Tasks'' are scheduled activities that are required to be performed by an Analyst. They are normally allocated to a Request, Problem or Change at the time that it is logged however they can also be linked later or can be free standing and not linked to a Request, Problem or Change. Therefore, a Task could be a planned maintenance event or action required at any time in the future.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>'''Important:''' Task Types should be defined prior to creating tasks, as they will need to be specified on the Task form. Go to '''[[Layton <del class="diffchange diffchange-inline">ServiceDesk™ </del>- Settings - Libraries - Task Types|Administration > Libraries > Task Types]]''' to create and edit Task Types.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>'''Important:''' Task Types should be defined prior to creating tasks, as they will need to be specified on the Task form. Go to '''[[Layton <ins class="diffchange diffchange-inline">ServiceDesk  </ins>- Settings - Libraries - Task Types|Administration > Libraries > Task Types]]''' to create and edit Task Types.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=List View=</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=List View=</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>The procedure is to define a recurrence, then the Task or Tasks that will recur. Recurring Tasks cannot be created from within a Request, Problem or Change, as those Tasks relate one time to that parent ticket. Conceptually, a Recurring Task is like a container that stores related Tasks. The container has the recurrence and the Tasks are the actions to be done on that recurring schedule. The concept of ''schedule'' as related to an individual Task is a single instance of timing in which it is to be done.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>The procedure is to define a recurrence, then the Task or Tasks that will recur. Recurring Tasks cannot be created from within a Request, Problem or Change, as those Tasks relate one time to that parent ticket. Conceptually, a Recurring Task is like a container that stores related Tasks. The container has the recurrence and the Tasks are the actions to be done on that recurring schedule. The concept of ''schedule'' as related to an individual Task is a single instance of timing in which it is to be done.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Access to Recurring Tasks is controlled in the setting ''Recurring Task Access'' in '''[[Layton <del class="diffchange diffchange-inline">ServiceDesk™ </del>- Settings - Company Structure - Manage Analyst#Access_Restrictions|Administration > Company Structure > Manage Analyst > [Analyst] > Settings > Access Restrictions]]'''.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Access to Recurring Tasks is controlled in the setting ''Recurring Task Access'' in '''[[Layton <ins class="diffchange diffchange-inline">ServiceDesk  </ins>- Settings - Company Structure - Manage Analyst#Access_Restrictions|Administration > Company Structure > Manage Analyst > [Analyst] > Settings > Access Restrictions]]'''.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Go to ''Home > View Tasks''.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Go to ''Home > View Tasks''.</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Note that you can remove a dependency by clicking the number in the Dependency column and unchecking all checkboxes.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Note that you can remove a dependency by clicking the number in the Dependency column and unchecking all checkboxes.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><p align="right">[[File:btn_back_up.png|link=User Guide for Layton <del class="diffchange diffchange-inline">ServiceDesk™</del>]] [[User Guide for Layton <del class="diffchange diffchange-inline">ServiceDesk™</del>|<u>Back to Contents</u>]]</p></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><p align="right">[[File:btn_back_up.png|link=User Guide for Layton <ins class="diffchange diffchange-inline">ServiceDesk </ins>]] [[User Guide for Layton <ins class="diffchange diffchange-inline">ServiceDesk </ins>|<u>Back to Contents</u>]]</p></div></td></tr>
</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Logging_a_New_Task&diff=6569&oldid=prevJpainter: Jpainter moved page Layton ServiceDesk™ - Logging a New Task to Layton ServiceDesk - Logging a New Task: Removed the TM symbol for a cleaner URL2016-08-30T02:12:33Z<p>Jpainter moved page <a href="/support/index.php/Layton_ServiceDesk%E2%84%A2_-_Logging_a_New_Task" class="mw-redirect" title="Layton ServiceDesk™ - Logging a New Task">Layton ServiceDesk™ - Logging a New Task</a> to <a href="/support/index.php/Layton_ServiceDesk_-_Logging_a_New_Task" title="Layton ServiceDesk - Logging a New Task">Layton ServiceDesk - Logging a New Task</a>: Removed the TM symbol for a cleaner URL</p>
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</tr></table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Logging_a_New_Task&diff=5815&oldid=prevJpainter: Changed section title to "Creating a New Recurring Task"2016-04-26T05:56:07Z<p>Changed section title to "Creating a New Recurring Task"</p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Confirm in the confirmation dialog as above.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Confirm in the confirmation dialog as above.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>=Creating a New <del class="diffchange diffchange-inline">Task (</del>Recurring<del class="diffchange diffchange-inline">)</del>=</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>=Creating a New Recurring <ins class="diffchange diffchange-inline">Task</ins>=</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>''Recurring Tasks'' are Tasks that are created automatically according to a pre-defined schedule and are typically used for routine maintenance activities. A Recurring Task can be an individual task or a number of Tasks with a dependency workflow.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>''Recurring Tasks'' are Tasks that are created automatically according to a pre-defined schedule and are typically used for routine maintenance activities. A Recurring Task can be an individual task or a number of Tasks with a dependency workflow.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Logging_a_New_Task&diff=5611&oldid=prevJpainter: Implemented numbered-list format2016-01-27T03:03:25Z<p>Implemented numbered-list format</p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Access to Recurring Tasks is controlled in the setting ''Recurring Task Access'' in '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage Analyst#Access_Restrictions|Administration > Company Structure > Manage Analyst > [Analyst] > Settings > Access Restrictions]]'''.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Access to Recurring Tasks is controlled in the setting ''Recurring Task Access'' in '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage Analyst#Access_Restrictions|Administration > Company Structure > Manage Analyst > [Analyst] > Settings > Access Restrictions]]'''.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">1. </del>Go to ''Home > View Tasks''.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Go to ''Home > View Tasks''.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Click the Recurring Task tab[[File:Lsd tab recurring task.png|link=]].</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">2. </del>Click the Recurring Task tab[[File:Lsd tab recurring task.png|link=]].</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Click the Add button [[File:Lsd btn plus.png|link=]]. The Schedule dialog will open:<ins class="diffchange diffchange-inline"><br /><p></ins>[[File:Lsd task recurring 01.png|link=]]<ins class="diffchange diffchange-inline"><br /></p></ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Give the Recurring Task a name and set the desired interval. In the above example, it will run every month at 10:00 AM on calendar day 2 of the month.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">3. </del>Click the Add button [[File:Lsd btn plus.png|link=]]. The Schedule dialog will open:</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>Click the Save button [[File:Lsd btn save.png|link=]].</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>You will be presented with a standard new Task form. The following system fields will not be available for editing as they will be automatically generated when the Task is created: ''Date Placed'', ''Status'', ''Scheduled Date'' and ''Completed Date''. Also ''Request ID'', ''Problem ID'' and ''Change ID'' fields are not editable as a Recurring Task does not relate a specific Request, Problem or Change. Fill out the form and click the Save button [[File:Lsd btn save.png|link=]].</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[File:Lsd task recurring 01.png|link=]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>The list of Tasks associated with this Recurring Task will be presented. To add additional Tasks, click the Add button [[File:Lsd btn plus.png|link=]] and fill out the form for the new Task.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">#</ins>To set a dependency, in which case a Task can't be started until another one is completed, click the ''Click to Select'' link for the Task on which you want to set a dependency. Click the checkbox next to the Task ID that you want it to depend on.<ins class="diffchange diffchange-inline"><br /><p></ins>[[File:Lsd task recurring 02.png|link=]]<ins class="diffchange diffchange-inline"><br /></p></ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">4. </del>Give the Recurring Task a name and set the desired interval. In the above example, it will run every month at 10:00 AM on calendar day 2 of the month.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">5. </del>Click the Save button [[File:Lsd btn save.png|link=]].</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">6. </del>You will be presented with a standard new Task form. The following system fields will not be available for editing as they will be automatically generated when the Task is created: ''Date Placed'', ''Status'', ''Scheduled Date'' and ''Completed Date''. Also ''Request ID'', ''Problem ID'' and ''Change ID'' fields are not editable as a Recurring Task does not relate a specific Request, Problem or Change. Fill out the form and click the Save button [[File:Lsd btn save.png|link=]].</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">7. </del>The list of Tasks associated with this Recurring Task will be presented. To add additional Tasks, click the Add button [[File:Lsd btn plus.png|link=]] and fill out the form for the new Task.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">8. </del>To set a dependency, in which case a Task can't be started until another one is completed, click the ''Click to Select'' link for the Task on which you want to set a dependency. Click the checkbox next to the Task ID that you want it to depend on.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[File:Lsd task recurring 02.png|link=]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Note that you can remove a dependency by clicking the number in the Dependency column and unchecking all checkboxes.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Note that you can remove a dependency by clicking the number in the Dependency column and unchecking all checkboxes.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p></div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p></div></td></tr>
</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Logging_a_New_Task&diff=4248&oldid=prevJpainter: Changed style of "Home > View Tasks" from bold to italics2013-11-12T00:58:28Z<p>Changed style of "Home > View Tasks" from bold to italics</p>
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<td colspan='2' style="background-color: white; color:black;">← Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 00:58, 12 November 2013</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Access to Recurring Tasks is controlled in the setting ''Recurring Task Access'' in '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage Analyst#Access_Restrictions|Administration > Company Structure > Manage Analyst > [Analyst] > Settings > Access Restrictions]]'''.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Access to Recurring Tasks is controlled in the setting ''Recurring Task Access'' in '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage Analyst#Access_Restrictions|Administration > Company Structure > Manage Analyst > [Analyst] > Settings > Access Restrictions]]'''.</div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>1. Go to <del class="diffchange diffchange-inline">'</del>''Home > View Tasks<del class="diffchange diffchange-inline">'</del>''.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>1. Go to ''Home > View Tasks''.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>2. Click the Recurring Task tab[[File:Lsd tab recurring task.png|link=]].</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>2. Click the Recurring Task tab[[File:Lsd tab recurring task.png|link=]].</div></td></tr>
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