Layton ServiceDesk - Installation - Which Method to Use?
From Layton Support
(Difference between revisions)
m (Updated link) |
m (Changed "upgrade" to "migrate") |
||
| Line 15: | Line 15: | ||
* Are you a new user to Layton ServiceDesk or do you wish to start again with a blank database? If so, go to [[Layton ServiceDesk™ - Installation - New Installation|New Installation]]. | * Are you a new user to Layton ServiceDesk or do you wish to start again with a blank database? If so, go to [[Layton ServiceDesk™ - Installation - New Installation|New Installation]]. | ||
| − | * Are you | + | * Are you migrating your data from an existing HelpBox installation? If so, go to [[Layton ServiceDesk™ - Installation - Upgrade Database|Upgrade Database]]. |
* Do you wish to transfer forms from one Layton ServiceDesk database to another? If so, go to [[Layton ServiceDesk™ - Installation - Copy Form Design|Copy Form Design]]. | * Do you wish to transfer forms from one Layton ServiceDesk database to another? If so, go to [[Layton ServiceDesk™ - Installation - Copy Form Design|Copy Form Design]]. | ||
Revision as of 03:20, 8 October 2010
The Layton ServiceDesk Database tool is a small utility that will run when you first install Layton ServiceDesk.
Layton ServiceDesk Database tool can perform the following actions.
- Install New Database
- Upgrade Database
- Copy Form Design
- Connect to Existing Database
Your can run Layton ServiceDesk Database utility at any time by going to the Start > Run > All Programs > Layton ServiceDesk.
Answer one of the below questions to determine which set of instructions you will need to follow.
- Are you a new user to Layton ServiceDesk or do you wish to start again with a blank database? If so, go to New Installation.
- Are you migrating your data from an existing HelpBox installation? If so, go to Upgrade Database.
- Do you wish to transfer forms from one Layton ServiceDesk database to another? If so, go to Copy Form Design.
- Do you need to reinstall Layton ServiceDesk and need to connect to an existing database instead of creating a new one? If so, go to Connect to Existing Database.
