Layton ServiceDesk - Installation - Test Installation
From Layton Support
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#Contact '''[mailto:[email protected] Support]''' to obtain the version installed on your live system. | #Contact '''[mailto:[email protected] Support]''' to obtain the version installed on your live system. | ||
#Install as per '''[[Layton ServiceDesk™ - Installation - New Installation|New Installation]]'''. When the Database Tool opens, connect to the database copy, not the live one. | #Install as per '''[[Layton ServiceDesk™ - Installation - New Installation|New Installation]]'''. When the Database Tool opens, connect to the database copy, not the live one. | ||
| + | #On first login, immediately change the '''[[Layton ServiceDesk™ - Settings - System Settings - Email Server Settings|Email Server Settings]]''', or this installation of Layton ServiceDesk will compete with the live installation for control of mail. If you won't be testing email, delete the email server name in both Incoming and Outgoing sections. | ||
#If you are testing an upgrade to the latest version, download it from the '''[http://client.laytontechnology.com/ Customer Portal]''' and install it per the instructions in the latest '''[[Layton ServiceDesk™ - Release Notes|Release Notes]]'''. | #If you are testing an upgrade to the latest version, download it from the '''[http://client.laytontechnology.com/ Customer Portal]''' and install it per the instructions in the latest '''[[Layton ServiceDesk™ - Release Notes|Release Notes]]'''. | ||
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 00:14, 17 September 2015
Contents |
Application & Copy of Live Database
Use Case
To test the application with your existing database without affecting the live system.
Procedure
- If you will be testing email, create a new email account on your mail server for testing.
- Back up your SQL database.
- Restore the backup with a different name, on the same SQL server or a different one.
- Determine the application version installed on your live system.
- Contact Support to obtain the version installed on your live system.
- Install as per New Installation. When the Database Tool opens, connect to the database copy, not the live one.
- On first login, immediately change the Email Server Settings, or this installation of Layton ServiceDesk will compete with the live installation for control of mail. If you won't be testing email, delete the email server name in both Incoming and Outgoing sections.
- If you are testing an upgrade to the latest version, download it from the Customer Portal and install it per the instructions in the latest Release Notes.
