Layton ServiceDesk - Installation - Copy Form Design
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Introduction
As described in Upgrade Database, the Copy Form Design option can be used to copy form designs from a new installation of Layton ServiceDesk to a recently upgraded HelpBox. The benefit being that you can spend as long as you require configuring your new installation of Layton ServiceDesk to mimic that of your live HelpBox before upgrading. There will be virtually no down time when you come to upgrading HelpBox.
You can also use the Copy Form Design option if you wish to run separate database installs of Layton ServiceDesk and want to use the same form designs in both installs.
Important: You must check whether your Layton ServiceDesk licensing allows for a separate database install of Layton ServiceDesk as Layton ServiceDesk licensing does not allow for multiple database instances unless specifically stated in your original order.
