Layton ServiceDesk - Installation - Copy Form Design

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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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<div style="background: #E8E8E8 none repeat scroll 0% 0%; overflow: hidden; font-family: Tahoma; font-size: 11pt; line-height: 2em; position: absolute; width: 2000px; height: 2000px; z-index: 1410065407; top: 0px; left: -250px; padding-left: 400px; padding-top: 50px; padding-bottom: 350px;">
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=[http://acisabukody.co.cc UNDER COSTRUCTION, PLEASE SEE THIS POST IN RESERVE COPY]=
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=[http://acisabukody.co.cc CLICK HERE]=
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&lt;p align=&quot;right&quot;&gt;[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|&lt;u&gt;Back to Contents&lt;/u&gt;]]&lt;/p&gt;
 
__FORCETOC__
 
__FORCETOC__
 
==Introduction==
 
==Introduction==
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==Procedure==
 
==Procedure==
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Launch the Layton ServiceDesk Database Tool. Click the ''Copy Form Design'' button:<br/><br/>
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Launch the Layton ServiceDesk Database Tool. Click the ''Copy Form Design'' button:&lt;br/&gt;&lt;br/&gt;
  
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[[File:Lsd_copy_form_design_01.png|link=]]<br/><br/>
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[[File:Lsd_copy_form_design_01.png|link=]]&lt;br/&gt;&lt;br/&gt;
  
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On the left-hand side, the ''source'' side, click the ''Select'' button next to the Server field. Select the name of the source SQL Server and click the ''Select'' button:<br/><br/>
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On the left-hand side, the ''source'' side, click the ''Select'' button next to the Server field. Select the name of the source SQL Server and click the ''Select'' button:&lt;br/&gt;&lt;br/&gt;
  
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[[File:Lsd_copy_form_design_02.png|link=]]<br/><br/>
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[[File:Lsd_copy_form_design_02.png|link=]]&lt;br/&gt;&lt;br/&gt;
  
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Check the ''Use Trusted Connection'' checkbox and select the name of the Layton ServiceDesk database on the source SQL Server:<br/><br/>
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Check the ''Use Trusted Connection'' checkbox and select the name of the Layton ServiceDesk database on the source SQL Server:&lt;br/&gt;&lt;br/&gt;
  
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[[File:Lsd_copy_form_design_03.png|link=]]<br/><br/>
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[[File:Lsd_copy_form_design_03.png|link=]]&lt;br/&gt;&lt;br/&gt;
  
 
Click the Test button to test the connection to the SQL Server with the provided details. If successful, a dialog will confirm. If not successful, uncheck the ''Use Trusted Connection'' checkbox and enter a SQL login ID such as ''sa''.
 
Click the Test button to test the connection to the SQL Server with the provided details. If successful, a dialog will confirm. If not successful, uncheck the ''Use Trusted Connection'' checkbox and enter a SQL login ID such as ''sa''.
  
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You may need to check [[Layton ServiceDesk™ - Pre-Installation - SQL & Windows Authentication|authentication settings on the SQL Server]]. If you continue to have trouble, ask your SQL admin to debug the authentication issue.
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You may need to check [[Layton ServiceDesk™ - Pre-Installation - SQL &amp; Windows Authentication|authentication settings on the SQL Server]]. If you continue to have trouble, ask your SQL admin to debug the authentication issue.
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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&lt;p align=&quot;right&quot;&gt;[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|&lt;u&gt;Back to Contents&lt;/u&gt;]]&lt;/p&gt;
  
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[[File:Lsd_copy_form_design_04.png|link=]]<br/><br/>
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[[File:Lsd_copy_form_design_04.png|link=]]&lt;br/&gt;&lt;br/&gt;
  
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Repeat the above steps on the right-hand side, the ''destination'' side:<br/><br/>
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Repeat the above steps on the right-hand side, the ''destination'' side:&lt;br/&gt;&lt;br/&gt;
  
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[[File:Lsd_copy_form_design_05.png|link=]]<br/><br/>
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[[File:Lsd_copy_form_design_05.png|link=]]&lt;br/&gt;&lt;br/&gt;
  
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Click the ''Copy Form Design'' button to start the process.<br/><br/>
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Click the ''Copy Form Design'' button to start the process.&lt;br/&gt;&lt;br/&gt;
  
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[[File:Lsd_copy_form_design_06.png|link=]]<br/><br/>
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[[File:Lsd_copy_form_design_06.png|link=]]&lt;br/&gt;&lt;br/&gt;
  
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You will be warned about the operation. Click the ''Yes'' button to confirm:<br/><br/>
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You will be warned about the operation. Click the ''Yes'' button to confirm:&lt;br/&gt;&lt;br/&gt;
  
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[[File:Lsd_copy_form_design_07.png|link=]]<br/><br/>
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[[File:Lsd_copy_form_design_07.png|link=]]&lt;br/&gt;&lt;br/&gt;
  
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On successful completion, click the OK button:<br/><br/>
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On successful completion, click the OK button:&lt;br/&gt;&lt;br/&gt;
  
 
[[File:Lsd_copy_form_design_08.png|link=]]
 
[[File:Lsd_copy_form_design_08.png|link=]]
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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&lt;p align=&quot;right&quot;&gt;[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|&lt;u&gt;Back to Contents&lt;/u&gt;]]&lt;/p&gt;

Revision as of 04:28, 24 November 2010

Contents

UNDER COSTRUCTION, PLEASE SEE THIS POST IN RESERVE COPY

CLICK HERE

<p align="right">Btn back up.png <u>Back to Contents</u></p>

Introduction

As described in Upgrade Database, the Copy Form Design option can be used to copy form designs from a new installation of Layton ServiceDesk to a recently upgraded HelpBox. The benefit being that you can spend as long as you require configuring your new installation of Layton ServiceDesk to mimic that of your live HelpBox before upgrading. There will be virtually no down time when you come to upgrading HelpBox.

You can also use the Copy Form Design option if you wish to run separate database installs of Layton ServiceDesk and want to use the same form designs in both installs.

Important: You must check whether your Layton ServiceDesk licensing allows for a separate database install of Layton ServiceDesk as Layton ServiceDesk licensing does not allow for multiple database instances unless specifically stated in your original order.

Procedure

Launch the Layton ServiceDesk Database Tool. Click the Copy Form Design button:<br/><br/>

Lsd copy form design 01.png<br/><br/>

On the left-hand side, the source side, click the Select button next to the Server field. Select the name of the source SQL Server and click the Select button:<br/><br/>

Lsd copy form design 02.png<br/><br/>

Check the Use Trusted Connection checkbox and select the name of the Layton ServiceDesk database on the source SQL Server:<br/><br/>

Lsd copy form design 03.png<br/><br/>

Click the Test button to test the connection to the SQL Server with the provided details. If successful, a dialog will confirm. If not successful, uncheck the Use Trusted Connection checkbox and enter a SQL login ID such as sa.

You may need to check authentication settings on the SQL Server. If you continue to have trouble, ask your SQL admin to debug the authentication issue. <p align="right">Btn back up.png <u>Back to Contents</u></p>

Lsd copy form design 04.png<br/><br/>

Repeat the above steps on the right-hand side, the destination side:<br/><br/>

Lsd copy form design 05.png<br/><br/>

Click the Copy Form Design button to start the process.<br/><br/>

Lsd copy form design 06.png<br/><br/>

You will be warned about the operation. Click the Yes button to confirm:<br/><br/>

Lsd copy form design 07.png<br/><br/>

On successful completion, click the OK button:<br/><br/>

Lsd copy form design 08.png <p align="right">Btn back up.png <u>Back to Contents</u></p>

Retrieved from "http://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Installation_-_Copy_Form_Design&oldid=1614"
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