Layton ServiceDesk - Implementing Project Management

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Contents

Overview

Layton ServiceDesk can be used to manage projects, using a combination of a project-specific Request Class, Request Types specific to that Request Class, Requests in that Request Class, and Tasks.

Configuration

Request Types

It's likely that you

Request Class

Go to Administration > Libraries > Request Classes.

Recommended Configuration

Properties

  1. Create a Request Class for the project.
  2. Configure these settings:
    1. Class: Name of the project
    2. Description: A brief description
    3. Reply Email: No value
    4. Add To New Analyst: Disable. It's unlikely that you would want every new Analyst to be assigned to this Request Class.
    5. Add To New End User: Disable. End Users will not be a part of this project.
    6. Close Request when Tasks Complete: Disable
    7. Dynamic Form Generator: Disable
    8. Create Forms:
      1. Analyst: Enable
      2. End User: Disable—End Users won't be using it.
      3. Spawn: Enable.

Use

Personal tools
Namespaces

Variants
Actions
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Release Notes
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