Layton ServiceDesk - Implementing Project Management
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==Request Class== | ==Request Class== | ||
− | + | Go to ''Administration > Libraries > Request Classes''. | |
===Recommended Configuration=== | ===Recommended Configuration=== | ||
====Properties==== | ====Properties==== |
Revision as of 00:16, 15 February 2021
Contents |
Overview
Layton ServiceDesk can be used to manage projects, using a combination of a project-specific Request Class, Request Types specific to that Request Class, Requests in that Request Class, and Tasks.
Configuration
Request Types
It's likely that you
Request Class
Go to Administration > Libraries > Request Classes.
Recommended Configuration
Properties
- Create a Request Class for the project.
- Configure these settings:
- Class: Name of the project
- Description: A brief description
- Reply Email: No value
- Add To New Analyst: Disable. It's unlikely that you would want every new Analyst to be assigned to this Request Class.
- Add To New End User: Disable. End Users will not be a part of this project.
- Close Request when Tasks Complete: Disable
- Dynamic Form Generator: Disable
- Create Forms:
- Analyst: Enable
- End User: Disable—End Users won't be using it.
- Spawn: Enable.