Layton ServiceDesk - General Settings - Security

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=Global End User Security=
 
=Global End User Security=
[[File:Lsd stgs sec global eu sec.png|center|link=]]
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==End User Page Refresh==
 +
Determines the how often the End User’s page will auto refresh
  
{| class="wikitable" border="1"
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==Confine End User Request Search to own Requests==
! style="background:#009999; width: 250px; color: #FFFFFF"|Setting
+
If turned ON any Request search conducted by the End Users will only return results related to their own Requests.  If turned off they can search through all Requests in the system
! style="background:#009999; width: 750px; color: #FFFFFF"|Description
+
 
|-
+
==Search or own Requests==
| End User Page Refresh
+
Users will only return results related to their own Requests.  If turned off they can search through all Requests in the system
| Determines the how often the End User’s page will auto refresh
+
 
|-
+
==End Users Attachments Delete==
| Confine End User Request Search to own Requests
+
Determines whether End Users can delete attachments that have been uploaded to their requests
| If turned ON any Request search conducted by the End Users will only return results related to their own Requests.  If turned off they can search through all Requests in the system
+
 
|-
+
==Hide End User Logoff Menu==
| Search or own Requests
+
Removes the End User’s logoff button.  Usually used in conjunction with the NTLM auto logon feature
| Users will only return results related to their own Requests.  If turned off they can search through all Requests in the system
+
 
|-
+
==Allow End User Self Service==
| End Users Attachments Delete
+
Determines whether the End Users can use the Self Service menu.  If turned Off the Self Service menu will not be visible to the End Users
| Determines whether End Users can delete attachments that have been uploaded to their requests
+
 
|-
+
==Allow End User Maintain Details==
| Hide End User Logoff Menu
+
This turns on or off the ability for End Users to maintain their own account details.  If turned off this menu item will not be visible to the End Users
| Removes the End User’s logoff button.  Usually used in conjunction with the NTLM auto logon feature
+
 
|-
+
==Min End User Password Length==
| Allow End User Self Service
+
Sets the minimum password length the End Users can use
| Determines whether the End Users can use the Self Service menu.  If turned Off the Self Service menu will not be visible to the End Users
+
 
|-
+
==Allow End User Log New Requests==
| Allow End User Maintain Details
+
Turns on or off the End User menu option for Log New Request
| This turns on or off the ability for End Users to maintain their own account details.  If turned off this menu item will not be visible to the End Users
+
 
|-
+
==Allow End User View Closed Requests==
| Min End User Password Length
+
Turns on or off the End User menu option for My Closed Requests
| Sets the minimum password length the End Users can use
+
 
|-
+
==Allow End User Search Requests==
| Allow End User Log New Requests
+
Turns on or off the End User menu option for Search Requests
| Turns on or off the End User menu option for Log New Request
+
 
|-
+
==End User Home Screen==
| Allow End User View Closed Requests
+
Specifies the screen that the End User is delivered to when logged in
| Turns on or off the End User menu option for My Closed Requests
+
 
|-
+
==Prevent End User Edit Open Requests==
| Allow End User Search Requests
+
Turns on or off the ability for End Users to edit their Requests once they have been saved. Also controls whether an End User can add a Comment. Adding a Comment is considered to be editing a request.
| Turns on or off the End User menu option for Search Requests
+
 
|-
+
==Restrict End User Request Classes==
| End User Home Screen
+
Turns on or off the ability for End Users to access Request Classes.  For more see '''[[Layton ServiceDesk™ - Settings - Libraries - Request Classes|Request Classes]]'''. If turned Off, all End Users will have access to all Request Classes.  If turned On, the Request Class access for the End Users may be defined in '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage End User|Manage End User]]'''.
| Specifies the screen that the End User is delivered to when logged in
+
 
|-
+
==Allow End User View Change==
| Prevent End User Edit Open Requests
+
Turns on or off the ability for End Users to view Changes. The ''sys_eusername'' field must be added to the Change form in '''[[Layton ServiceDesk™ - Configuring the System - Form Design#Toolbar Overview|Form Design]]''' so the End User can view those Changes associated with him.
| Turns on or off the ability for End Users to edit their Requests once they have been saved. Also controls whether an End User can add a Comment. Adding a Comment is considered to be editing a request.
+
 
|-
+
==End User Default Login==
| Restrict End User Request Classes  
+
Defunct feature.
| Turns on or off the ability for End Users to access Request Classes.  For more see '''[[Layton ServiceDesk™ - Settings - Libraries - Request Classes|Request Classes]]'''. If turned Off, all End Users will have access to all Request Classes.  If turned On, the Request Class access for the End Users may be defined in '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage End User|Manage End User]]'''.
+
 
|-
+
==End User Attachments==
| Allow End User View Change
+
Turns on or off the ability of End Users to view attachments  
| Turns on or off the ability for End Users to view Changes. The ''sys_eusername'' field must be added to the Change form in '''[[Layton ServiceDesk™ - Configuring the System - Form Design#Toolbar Overview|Form Design]]''' so the End User can view those Changes associated with him.
+
 
|-
+
==End User Attachments Overwrite==
| End User Default Login  
+
Turns on or off the ability of End Users to upload and overwrite an existing attachment
| Defunct feature.
+
 
|-
+
==Allow End User Self Registration==
| End User Attachments
+
Turns on or off the ability for End Users to self register and therefore create their own account.  If turned ON a “Register End User” button will be displayed on the main Layton ServiceDesk logon page.  
| Turns on or off the ability of End Users to view attachments  
+
 
|-
+
==Allow End User Change Password==
| End User Attachments Overwrite
+
Turns on or off the ability of End Users to change their password in Layton ServiceDesk.  If turned Off the My Password menu item will not be visible.
| Turns on or off the ability of End Users to upload and overwrite an existing attachment
+
 
|-
+
==Allow End Users View Open Requests==
|| Allow End User Self Registration
+
Turns on or off the End User menu option for My Open Requests
| Turns on or off the ability for End Users to self register and therefore create their own account.  If turned ON a “Register End User” button will be displayed on the main Layton ServiceDesk logon page.  
+
 
|-
+
==Allow End Users View All Requests==
| Allow End User Change Password
+
Turns on or off the End User menu option for All Requests
| Turns on or off the ability of End Users to change their password in Layton ServiceDesk.  If turned Off the My Password menu item will not be visible.
+
 
|-
+
==Allow End User Help==
| Allow End Users View Open Requests
+
Turns on or off the Help button on the menu
| Turns on or off the End User menu option for My Open Requests
+
 
|-
+
==Prevent End User Edit Closed Requests==
| Allow End Users View All Requests
+
Turns on or off the ability for End Users to edit their Requests after they are closed
| Turns on or off the End User menu option for All Requests
+
 
|-
+
==Allow End Users to Close Requests==
| Allow End User Help
+
This option controls whether End Users are allowed to close Requests themselves or not.
| Turns on or off the Help button on the menu
+
 
|-
+
==End User Read Comments Notify==
| Prevent End User Edit Closed Requests
+
If set to ''On'' and an Analyst has added a public comment to the End User’s request that they have not read, a red exclamation mark will display on the comment icon indicating to the end user that there is an unread comment.
| Turns on or off the ability for End Users to edit their Requests after they are closed
+
 
|-
+
==Allow End User Documents==
| Allow End Users to Close Requests
+
Turns on or off the ability to attach documents in '''[[Layton_ServiceDesk™_-_Settings_-_Company_Structure_-_Manage_End_User#Documents|Manage End User]]''' and view/delete documents in the '''[[Layton_ServiceDesk™_-_Logging_A_New_Request#End_User_Details|Request Form]]'''.
| This option controls whether End Users are allowed to close Requests themselves or not.
+
|-
+
| End User Read Comments Notify
+
| If set to ''On'' and an Analyst has added a public comment to the End User’s request that they have not read, a red exclamation mark will display on the comment icon indicating to the end user that there is an unread comment.
+
|-
+
| Allow End User Documents
+
| Turns on or off the ability to attach documents in '''[[Layton_ServiceDesk™_-_Settings_-_Company_Structure_-_Manage_End_User#Documents|Manage End User]]''' and view/delete documents in the '''[[Layton_ServiceDesk™_-_Logging_A_New_Request#End_User_Details|Request Form]]'''.
+
 
|}
 
|}
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>

Revision as of 06:23, 24 June 2015

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Contents

Overview

This section contains a range of system wide security settings. For individual Analyst restrictions, please refer to the article Manage Analyst.

The security settings are grouped into three tabs: General Security, Global Analyst Security and Global End User Security. Details of each setting are outlined below.

General Security

Lsd stgs sec gen sec.png
Setting Description
Audit Full Problem Description Specifies whether the full request problem description is captured and can then be viewed under request history. If the option is set to Off, the description will be limited to 255 characters.
Allow Request Date Edit by Determines who can change the date that a request was logged.
Close with Incomplete Tasks Determines if an Analyst can close a Request, Problem or Change if there are incomplete Tasks.
Allow End User Login Turns on or off the ability for End Users to login to Layton ServiceDesk. With this set to Off, the web portal is not available to End Users.

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Global End User Security

End User Page Refresh

Determines the how often the End User’s page will auto refresh

Confine End User Request Search to own Requests

If turned ON any Request search conducted by the End Users will only return results related to their own Requests. If turned off they can search through all Requests in the system

Search or own Requests

Users will only return results related to their own Requests. If turned off they can search through all Requests in the system

End Users Attachments Delete

Determines whether End Users can delete attachments that have been uploaded to their requests

Hide End User Logoff Menu

Removes the End User’s logoff button. Usually used in conjunction with the NTLM auto logon feature

Allow End User Self Service

Determines whether the End Users can use the Self Service menu. If turned Off the Self Service menu will not be visible to the End Users

Allow End User Maintain Details

This turns on or off the ability for End Users to maintain their own account details. If turned off this menu item will not be visible to the End Users

Min End User Password Length

Sets the minimum password length the End Users can use

Allow End User Log New Requests

Turns on or off the End User menu option for Log New Request

Allow End User View Closed Requests

Turns on or off the End User menu option for My Closed Requests

Allow End User Search Requests

Turns on or off the End User menu option for Search Requests

End User Home Screen

Specifies the screen that the End User is delivered to when logged in

Prevent End User Edit Open Requests

Turns on or off the ability for End Users to edit their Requests once they have been saved. Also controls whether an End User can add a Comment. Adding a Comment is considered to be editing a request.

Restrict End User Request Classes

Turns on or off the ability for End Users to access Request Classes. For more see Request Classes. If turned Off, all End Users will have access to all Request Classes. If turned On, the Request Class access for the End Users may be defined in Manage End User.

Allow End User View Change

Turns on or off the ability for End Users to view Changes. The sys_eusername field must be added to the Change form in Form Design so the End User can view those Changes associated with him.

End User Default Login

Defunct feature.

End User Attachments

Turns on or off the ability of End Users to view attachments

End User Attachments Overwrite

Turns on or off the ability of End Users to upload and overwrite an existing attachment

Allow End User Self Registration

Turns on or off the ability for End Users to self register and therefore create their own account. If turned ON a “Register End User” button will be displayed on the main Layton ServiceDesk logon page.

Allow End User Change Password

Turns on or off the ability of End Users to change their password in Layton ServiceDesk. If turned Off the My Password menu item will not be visible.

Allow End Users View Open Requests

Turns on or off the End User menu option for My Open Requests

Allow End Users View All Requests

Turns on or off the End User menu option for All Requests

Allow End User Help

Turns on or off the Help button on the menu

Prevent End User Edit Closed Requests

Turns on or off the ability for End Users to edit their Requests after they are closed

Allow End Users to Close Requests

This option controls whether End Users are allowed to close Requests themselves or not.

End User Read Comments Notify

If set to On and an Analyst has added a public comment to the End User’s request that they have not read, a red exclamation mark will display on the comment icon indicating to the end user that there is an unread comment.

Allow End User Documents

Turns on or off the ability to attach documents in Manage End User and view/delete documents in the Request Form. |}

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Global Analyst Security

Lsd stgs sec global analyst sec.png
Setting Description
Close by Owner Only If set to On, only the Owner of the ticket will be able to change the status to a Closed status.
Hide User Log Off menu If set to On, this will hide the Log Off button Lsd btn logoff 20px.png in the upper-right corner.
Default Comment Status This specifies the default Status of a comment. Private is visible only to Users. Public is visible to both Users and End Users.
Analyst Minimum Password Length The minimum password length for Analysts is defined here. If set to 0, a blank password may be used.
Prevent User Edit Closed Requests If set to On, edits made to a closed request will not be saved. The request will require that it have an open status before changes can be saved.
Allow View Asset Internet History If set to On, Analysts will have access to view Asset Internet History.

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