Layton ServiceDesk - General Settings - Change Settings
(New page) |
m (Added link to "Application Settings > Enable Problem & Change") |
||
| (4 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
| − | This menu item will only be displayed if the Problem & Change feature is turned on in | + | __FORCETOC__ |
| + | =Overview= | ||
| + | This menu item will only be displayed if the Problem & Change feature is turned on in '''[[Layton ServiceDesk - Settings - System Settings - Application Settings#Enable Problem & Change|Administration > System Settings > Application Settings > Enable Problem & Change]]'''. | ||
This section contains settings that will determine the default values when a new Change is logged, such as the Requested by Default, Assigned to Default, Default Status and other default values along with settings that determine how the change approval process is handled. | This section contains settings that will determine the default values when a new Change is logged, such as the Requested by Default, Assigned to Default, Default Status and other default values along with settings that determine how the change approval process is handled. | ||
The following settings work in the same manner as described in the Request Settings section above. | The following settings work in the same manner as described in the Request Settings section above. | ||
| Line 11: | Line 13: | ||
*Default Service | *Default Service | ||
| + | =Settings= | ||
The following Change settings define how Change approval workflows are handled: | The following Change settings define how Change approval workflows are handled: | ||
| − | ==Auto Set Approval Status to Approved on Unanimous Approval | + | ==Auto Set Approval Status to Approved on Unanimous Approval== |
If turned ON when all Change Approvers have approved the Change it will automatically set the Change Approval Status to Approved. If this setting is turned Off the Change Approval Status can be changed manually by approved Analysts by selecting the Approval Status drop down list on the Change form. For more information please see the Change Approval Process section. | If turned ON when all Change Approvers have approved the Change it will automatically set the Change Approval Status to Approved. If this setting is turned Off the Change Approval Status can be changed manually by approved Analysts by selecting the Approval Status drop down list on the Change form. For more information please see the Change Approval Process section. | ||
| Line 21: | Line 24: | ||
==Auto Set Approval Status to Rejected on First Rejection== | ==Auto Set Approval Status to Rejected on First Rejection== | ||
If this setting is turned ON the Change Approval Status will be automatically set to Rejected when any approver rejects the Change. | If this setting is turned ON the Change Approval Status will be automatically set to Rejected when any approver rejects the Change. | ||
| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | |
| + | ==Approval Template Confirmation Prompt== | ||
| + | Set this to ''Yes'' to enable the Change approval template confirmation prompt. | ||
| + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
Latest revision as of 04:08, 10 July 2020
Contents |
[edit] Overview
This menu item will only be displayed if the Problem & Change feature is turned on in Administration > System Settings > Application Settings > Enable Problem & Change. This section contains settings that will determine the default values when a new Change is logged, such as the Requested by Default, Assigned to Default, Default Status and other default values along with settings that determine how the change approval process is handled. The following settings work in the same manner as described in the Request Settings section above.
- Requested by Default & Requested by Specified.
- Assigned to Default & Assigned to Specified
- Default Status
- Default Urgency
- Default Impact
- Default Service
[edit] Settings
The following Change settings define how Change approval workflows are handled:
[edit] Auto Set Approval Status to Approved on Unanimous Approval
If turned ON when all Change Approvers have approved the Change it will automatically set the Change Approval Status to Approved. If this setting is turned Off the Change Approval Status can be changed manually by approved Analysts by selecting the Approval Status drop down list on the Change form. For more information please see the Change Approval Process section.
[edit] Stop Approval Workflow Process on First Rejection
If turned ON the Change Approval workflow process will stop when an approver rejects the Change. If this setting is turned Off the Change Approval workflow process will continue through each step in the workflow until completed, even if it is rejected by one or more of the approvers.
[edit] Auto Set Approval Status to Rejected on First Rejection
If this setting is turned ON the Change Approval Status will be automatically set to Rejected when any approver rejects the Change.
[edit] Approval Template Confirmation Prompt
Set this to Yes to enable the Change approval template confirmation prompt.
