Latest revision as of 21:59, 1 January 2019

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[edit] Overview

If an Analyst leaves your company or department they are very likely to still have requests associated with them. By design, to preserve database integrity, an Analyst user record cannot be deleted unless all requests and other data referenced to their username is deleted or modified.

It is unlikely that you would want to delete historical records just to remove any reference to an absent Analyst. In time, regular Purging will remove the final links to the username and the Analyst record can be deleted. However, in the meantime, it is anticipated that you might want to see the Analyst's past involvement in service-desk operations.

What you don't want is this Analyst appearing in any dialog where an Analyst can be selected. They should only appear in the context of past Requests and should otherwise be invisible. Additionally, if you have licensed Layton ServiceDesk by Analyst, they are consuming a licence that they aren't using.

We have a mechanism that

• Protects the links in past Requests
• Makes an Analyst invisible to current activity
• Gives you the Analyst licence back.

Instead of deleting, we disable.

The above also applies to End Users.

Please note that the menu items named below may appear differently if your Application Terms have been changed.

[edit] Disabling an Analyst

1. Log in as an Administrator-level User.
2. Go to Administration > Company Structure > Manage Analyst.
3. Click the Settings button for the Analyst to be disabled.
4. In the General Settings tab, change the Analyst Disabled setting to Yes.
   

   

5. Click the Save button .

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[edit] Disabling an End User

1. Log in as an Administrator-level User.
2. Go to Administration > Company Structure > Manage End User.
3. Check the Disable check box for the End User to be disabled.
   

   

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