http://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_FAQ_-_System_Requirements&feed=atom&action=historyLayton ServiceDesk - FAQ - System Requirements - Revision history2024-03-28T12:57:22ZRevision history for this page on the wikiMediaWiki 1.19.0http://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_FAQ_-_System_Requirements&diff=8662&oldid=prevJpainter: Updated to reflect compatibility with Server 20192022-02-09T22:55:32Z<p>Updated to reflect compatibility with Server 2019</p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|Operating System</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|Operating System</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>|Windows Server 2008, 2012 <del class="diffchange diffchange-inline">or </del>2016.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>|Windows Server 2008, 2012<ins class="diffchange diffchange-inline">, </ins>2016 <ins class="diffchange diffchange-inline">or 2019</ins>.</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|System Components</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|System Components</div></td></tr>
</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_FAQ_-_System_Requirements&diff=8643&oldid=prevJpainter: Added reference to Microsoft .NET Framework 4.82021-07-08T23:38:08Z<p>Added reference to Microsoft .NET Framework 4.8</p>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>|'''[https://www.microsoft.com/en-au/download/details.aspx?id=30653 Microsoft .NET Framework 4.5]'''</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>|'''[https://www.microsoft.com/en-au/download/details.aspx?id=30653 Microsoft .NET Framework 4.5]''' <ins class="diffchange diffchange-inline">(minimum), '''[https://dotnet.microsoft.com/download/dotnet-framework/net48 Microsoft .NET Framework 4.8]''' (recommended).</ins></div></td></tr>
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</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_FAQ_-_System_Requirements&diff=7783&oldid=prevJpainter: Updated for 6.7.0.22017-12-08T05:06:46Z<p>Updated for 6.7.0.2</p>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>|'''[https://www.microsoft.com/en-au/download/details.aspx?id=<del class="diffchange diffchange-inline">21 ASP</del>.NET Framework <del class="diffchange diffchange-inline">3</del>.5]'''</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>|'''[https://www.microsoft.com/en-au/download/details.aspx?id=<ins class="diffchange diffchange-inline">30653 Microsoft </ins>.NET Framework <ins class="diffchange diffchange-inline">4</ins>.5]'''</div></td></tr>
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</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_FAQ_-_System_Requirements&diff=7438&oldid=prevJpainter: Replaced with contents from Layton ServiceDesk - System Requirements2017-04-18T07:27:26Z<p>Replaced with contents from Layton ServiceDesk - System Requirements</p>
<a href="http://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_FAQ_-_System_Requirements&diff=7438&oldid=7424">Show changes</a>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_FAQ_-_System_Requirements&diff=7424&oldid=prevJpainter: Minor formatting changes2017-04-18T07:03:47Z<p>Minor formatting changes</p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Microsoft SQL Server Express 2005 or higher</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Microsoft SQL Server Express 2005 or higher</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Microsoft Internet Information Server (IIS) version 6 or later</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Microsoft Internet Information Server (IIS) version 6 or later</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*.NET Framework 3.5  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*<ins class="diffchange diffchange-inline">'''[https://www.microsoft.com/en-au/download/details.aspx?id=21 ASP</ins>.NET Framework 3.5<ins class="diffchange diffchange-inline">]'''</ins></div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=Ports=</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=Ports=</div></td></tr>
</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_FAQ_-_System_Requirements&diff=6364&oldid=prevJpainter: Minor formatting changes2016-08-03T03:56:56Z<p>Minor formatting changes</p>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><p align="right">[[File:btn_back_up.png|link=User Guide for Layton <del class="diffchange diffchange-inline">ServiceDesk™</del>]] [[User Guide for Layton <del class="diffchange diffchange-inline">ServiceDesk™</del>|<u>Back to Contents</u>]]</p></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><p align="right">[[File:btn_back_up.png|link=User Guide for Layton <ins class="diffchange diffchange-inline">ServiceDesk</ins>]] [[User Guide for Layton <ins class="diffchange diffchange-inline">ServiceDesk</ins>|<u>Back to Contents</u>]]</p></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">=</del>=Hardware Recommendations<del class="diffchange diffchange-inline">=</del>=</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>=Hardware Recommendations=</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Minimum Pentium 4 1.0GHz</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Minimum Pentium 4 1.0GHz</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*50-75 MB Disk Space for the program installation but allow at least 500 MB for database growth and folder structure growth (i.e. attachments, exports, etc.).</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*50-75 MB Disk Space for the program installation but allow at least 500 MB for database growth and folder structure growth (i.e. attachments, exports, etc.).</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">=</del>=Software Requirements<del class="diffchange diffchange-inline">=</del>=</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>=Software Requirements=</div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Layton <del class="diffchange diffchange-inline">ServiceDesk™ </del> is a 100% Web-based application and has been designed to be:</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Layton <ins class="diffchange diffchange-inline">ServiceDesk </ins> is a 100% Web-based application and has been designed to be:</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Installed on any Windows based operating system XP or higher</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Installed on any Windows based operating system XP or higher</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*.NET Framework 3.5  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*.NET Framework 3.5  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">=</del>=Ports<del class="diffchange diffchange-inline">=</del>=</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>=Ports=</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>These are default ports and are the supported ones. Use different ports under your own advisement.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>These are default ports and are the supported ones. Use different ports under your own advisement.</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*1433: SQL Server  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*1433: SQL Server  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">=</del>=Recommended Screen Resolution<del class="diffchange diffchange-inline">=</del>=</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>=Recommended Screen Resolution=</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Layton <del class="diffchange diffchange-inline">ServiceDesk™ </del>can support any screen resolution as the application is fully configurable.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Layton <ins class="diffchange diffchange-inline">ServiceDesk </ins>can support any screen resolution as the application is fully configurable.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Out of the box we have configured Layton <del class="diffchange diffchange-inline">ServiceDesk™ </del>for the following resolutions.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Out of the box we have configured Layton <ins class="diffchange diffchange-inline">ServiceDesk </ins>for the following resolutions.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Analysts: 1280 x 1024  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Analysts: 1280 x 1024  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*End User: 800 x 600</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*End User: 800 x 600</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">=</del>=Upgrading from HelpBox<del class="diffchange diffchange-inline">=</del>=</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>=Upgrading from HelpBox=</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Your database can be imported during the installation process. The HelpBox database version must be 5.0.5 or higher.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Your database can be imported during the installation process. The HelpBox database version must be 5.0.5 or higher.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">=</del>=Integration with AuditWizard<del class="diffchange diffchange-inline">=</del>=</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>=Integration with AuditWizard=</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>In order to connect Layton ServiceDesk to AuditWizard, your AuditWizard installation must be v8.1.4 or higher.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>In order to connect Layton ServiceDesk to AuditWizard, your AuditWizard installation must be v8.1.4 or higher.</div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><p align="right">[[File:btn_back_up.png|link=User Guide for Layton <del class="diffchange diffchange-inline">ServiceDesk™</del>]] [[User Guide for Layton <del class="diffchange diffchange-inline">ServiceDesk™</del>|<u>Back to Contents</u>]]</p></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><p align="right">[[File:btn_back_up.png|link=User Guide for Layton <ins class="diffchange diffchange-inline">ServiceDesk</ins>]] [[User Guide for Layton <ins class="diffchange diffchange-inline">ServiceDesk</ins>|<u>Back to Contents</u>]]</p></div></td></tr>
</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_FAQ_-_System_Requirements&diff=6361&oldid=prevJpainter: Jpainter moved page System Requirements FAQ to Layton ServiceDesk - FAQ - System Requirements: Standardised title2016-08-03T03:54:59Z<p>Jpainter moved page <a href="/support/index.php/System_Requirements_FAQ" class="mw-redirect" title="System Requirements FAQ">System Requirements FAQ</a> to <a href="/support/index.php/Layton_ServiceDesk_-_FAQ_-_System_Requirements" title="Layton ServiceDesk - FAQ - System Requirements">Layton ServiceDesk - FAQ - System Requirements</a>: Standardised title</p>
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</tr></table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_FAQ_-_System_Requirements&diff=3877&oldid=prevJpainter: Added "Back to Contents" link2013-08-26T23:49:34Z<p>Added "Back to Contents" link</p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Hardware Recommendations==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Hardware Recommendations==</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>In order to connect Layton ServiceDesk to AuditWizard, your AuditWizard installation must be v8.1.4 or higher.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>In order to connect Layton ServiceDesk to AuditWizard, your AuditWizard installation must be v8.1.4 or higher.</div></td></tr>
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</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_FAQ_-_System_Requirements&diff=3876&oldid=prevJpainter: Formatting changes2013-08-26T23:48:08Z<p>Formatting changes</p>
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<td colspan='2' style="background-color: white; color:black;">Revision as of 23:48, 26 August 2013</td>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">'''</del>Hardware Recommendations<del class="diffchange diffchange-inline">'''</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">==</ins>Hardware Recommendations<ins class="diffchange diffchange-inline">==</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Minimum <del class="diffchange diffchange-inline"> </del>Pentium 4 1.0GHz,  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*</ins>Minimum Pentium 4 1.0GHz</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*2GB RAM</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*50-75 MB Disk Space for the program installation but allow at least 500 MB for database growth and folder structure growth (i.e. attachments</ins>, <ins class="diffchange diffchange-inline">exports, etc.).</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">2GB RAM.</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">==</ins>Software Requirements<ins class="diffchange diffchange-inline">==</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">50-75 MB Disk Space for the program installation but allow at least 500 MB for database growth and folder structure growth (i.e. attachments, exports, etc.).</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">'''</del>Software Requirements<del class="diffchange diffchange-inline">'''</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Layton ServiceDesk™  is a 100% Web-based application and has been designed to be:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Layton ServiceDesk™  is a 100% Web-based application and has been designed to be:</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Installed on any Windows based operating system XP or higher</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*</ins>Installed on any Windows based operating system XP or higher</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Accessed by any device running, IE, Firefox, Chrome or Safari, including mobile devices<del class="diffchange diffchange-inline">.</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*</ins>Accessed by any device running, IE, Firefox, Chrome or Safari, including mobile devices</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*</ins>Supports 32- and 64-bit Windows operating systems</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Supports 32- and 64-bit Windows operating systems<del class="diffchange diffchange-inline">. </del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*</ins>Exchange Server 2003, 2008 & 2010. SMTP, POP3, IMAP</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Exchange Server 2003, 2008 & 2010. SMTP, POP3, IMAP  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>The system architecture requires:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>The system architecture requires:</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Microsoft SQL Server 2000 or higher </del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Or </del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Microsoft SQL Server Express 2005 or higher</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Microsoft <del class="diffchange diffchange-inline">Internet Information </del>Server <del class="diffchange diffchange-inline">(IIS) version 6 </del>or <del class="diffchange diffchange-inline">later</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*</ins>Microsoft <ins class="diffchange diffchange-inline">SQL </ins>Server <ins class="diffchange diffchange-inline">2000 </ins>or <ins class="diffchange diffchange-inline">higher </ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">.NET Framework 3.5 </del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">or </ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Microsoft SQL Server Express 2005 or higher</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Microsoft Internet Information Server (IIS) version 6 or later</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*.NET Framework 3.5 </ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">'''</del>Ports<del class="diffchange diffchange-inline">'''</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">==</ins>Ports<ins class="diffchange diffchange-inline">==</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>These are default ports and are the supported ones. Use different ports under your own advisement.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>These are default ports and are the supported ones. Use different ports under your own advisement.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>80: Web, for the web application  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*</ins>80: Web, for the web application  </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*135: IIS Integrated Authentication</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*389: LDAP, for importing user names from an LDAP directory and for authentication</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*1433: SQL Server </ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">135: IIS Integrated Authentication</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">==</ins>Recommended Screen Resolution<ins class="diffchange diffchange-inline">==</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">389: LDAP, for importing user names from an LDAP directory and for authentication.</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">1433: SQL Server </del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">'''</del>Recommended Screen Resolution<del class="diffchange diffchange-inline">'''</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Layton ServiceDesk™ can support any screen resolution as the application is fully configurable.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Layton ServiceDesk™ can support any screen resolution as the application is fully configurable.  </div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Out of the box we have configured Layton ServiceDesk™ for the following resolutions.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Out of the box we have configured Layton ServiceDesk™ for the following resolutions.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Analysts 1280 x 1024  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*</ins>Analysts<ins class="diffchange diffchange-inline">: </ins>1280 x 1024  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*</ins>End User<ins class="diffchange diffchange-inline">: </ins>800 x 600</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>End User 800 x 600</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">'''Upgrading from HelpBox™''' </del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">Your database can be imported during the installation process. </del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">The HelpBox™ database version must be 5.0.5 or higher</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">==Upgrading from HelpBox==</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Your database can be imported during the installation process. The HelpBox database version must be 5.0.5 or higher.</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">'''</del>Integration with <del class="diffchange diffchange-inline">AuditWizard™'''</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">==</ins>Integration with <ins class="diffchange diffchange-inline">AuditWizard==</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>In order to connect Layton <del class="diffchange diffchange-inline">ServiceDesk™ AuditWizard™</del>, your <del class="diffchange diffchange-inline">AuditWizard™ </del>installation must be v8.1.4 or higher.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>In order to connect Layton <ins class="diffchange diffchange-inline">ServiceDesk to AuditWizard</ins>, your <ins class="diffchange diffchange-inline">AuditWizard </ins>installation must be v8.1.4 or higher.</div></td></tr>
</table>Jpainterhttp://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_FAQ_-_System_Requirements&diff=3059&oldid=prevTscholl at 17:35, 26 April 20132013-04-26T17:35:12Z<p></p>
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<td colspan='2' style="background-color: white; color:black;">Revision as of 17:35, 26 April 2013</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>1433: SQL Server  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>1433: SQL Server  </div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Recommended Screen Resolution'''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Recommended Screen Resolution'''</div></td></tr>
</table>Tscholl