Layton ServiceDesk - FAQ - NTLM (Auto) Login

Layton ServiceDesk™ also offers NTLM Auto Logon (Single Sign On) which will authenticate using the currently logged in domain username and automatically log them into the ServiceDesk without having to enter their credentials. NTLM is automatically enabled following an LDAP import – default is to ‘ON’ The Login screen can be modified using Administration | Form Design | Login to remove End User login and Registration links if NTLM is to be used across the board.

For NTLM to work correctly, you must ensure that the domain login and the ServiceDesk user name are the same. When Layton ServiceDesk finds a match on the username, it will allow the user to log into Layton ServiceDesk utilizing their SSO Token.

URLs for NTLM Auto Logon

End User: NTLM login URL is: http://servername/laytonservicedesk/euserauto.aspx Analysts: NTLM login URL is: http://servername/laytonservicedesk/userauto.aspx

Users can either save the URL to their favorites or create a shortcut.

When the user then selects the link to Layton ServiceDesk, it will no longer prompt them for their user name or password and will automatically log them in.

Alternatively, you can create a link on the initial login screen that points to an NTLM login URL. When the user lands on the login screen, rather than having to type in their credentials, they can simply click the auto-login text/icon and it will log the user into Layton ServiceDesk using NTLM.

End User NTLM Settings

NTLM logon can be disabled or enabled and will over-ride the default if set as below:
Admin Site Map > Company Structure > Manage End User > Click User Required

Analyst NTLM Settings

NTLM logon can be disabled or enabled and will over-ride the default if set as below:
Admin Site Map > Company Structure > Manage Analyst > Settings