Layton ServiceDesk - FAQ - NTLM (Auto) Login
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| − | You | + | You may also redirect a user to specific webpages in ServiceDesk after the NTLM authentication logs the user in. Simply append the following to the end of your NTLM login URL: |
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| − | + | ?fwd=<your URL here> | |
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| + | For example, if you wanted to add a hyperlink to your Email Notifications that would give the End User direct access to the request, regardless if of whether the End User is already logged into ServiceDesk or not, the URL would be formatted this way: | ||
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| + | http://SERVERNAME/LaytonServiceDesk/EUserauto.aspx?fwd=http://SERVERNAME/LaytonServiceDesk/EReqInfo.aspx?sys_request_id=7153 | ||
Revision as of 17:48, 11 June 2013
Layton ServiceDesk™ also offers NTLM Auto Logon (Single Sign On) which will authenticate using the currently logged in domain username and automatically log them into the ServiceDesk without having to enter their credentials. NTLM is automatically enabled following an LDAP import – default is to ‘ON’ The Login screen can be modified using Administration | Form Design | Login to remove End User login and Registration links if NTLM is to be used across the board.
For NTLM to work correctly, you must ensure that the domain login and the ServiceDesk user name are the same. When Layton ServiceDesk finds a match on the username, it will allow the user to log into Layton ServiceDesk utilizing their SSO Token.
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URLs for NTLM Auto Logon
End User
NTLM login URL:
http://SERVER_NAME/APPLICATION_NAME/EUserAuto.aspx
So if your ServiceDesk is normally accessed at http://lsdserver/LaytonServiceDesk then your End User NTLM login URL would be:
http://lsdserver/LaytonServiceDesk/EUserAuto.aspx
Analyst
NTLM login URL:
http://SERVER_NAME/APPLICATION_NAME/UserAuto.aspx
So if your ServiceDesk is normally accessed at http://lsdserver/LaytonServiceDesk then your Analyst NTLM login URL would be:
http://lsdserver/LaytonServiceDesk/UserAuto.aspx
Users can either save the URL to their favorites or create a shortcut.
When the user then selects the link to Layton ServiceDesk, it will no longer prompt them for their user name or password and will automatically log them in.
Alternatively, you can create a link on the initial login screen that points to an NTLM login URL. When the user lands on the login screen, rather than having to type in their credentials, they can simply click the auto-login text/icon and it will log the user into Layton ServiceDesk using NTLM.
End User NTLM Settings
NTLM logon can be disabled or enabled and will over-ride the default if set as below:
Admin Site Map > Company Structure > Manage End User > Click the required User
Analyst NTLM Settings
NTLM logon can be disabled or enabled and will over-ride the default if set as below:
Admin Site Map > Company Structure > Manage Analyst > Settings
Post-NTLM Login Redirection
You may also redirect a user to specific webpages in ServiceDesk after the NTLM authentication logs the user in. Simply append the following to the end of your NTLM login URL:
?fwd=<your URL here>
For example, if you wanted to add a hyperlink to your Email Notifications that would give the End User direct access to the request, regardless if of whether the End User is already logged into ServiceDesk or not, the URL would be formatted this way:
http://SERVERNAME/LaytonServiceDesk/EUserauto.aspx?fwd=http://SERVERNAME/LaytonServiceDesk/EReqInfo.aspx?sys_request_id=7153
