Revision as of 02:00, 19 July 2018

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Overview

The most common reason for doing a Clean Reinstallation is to migrate the application to another server. This procedure can also be used to eliminate the currently installed application and install a new, fresh copy in its place. A modified procedure is used in the creation of a Test Installation.

Procedure

Preparation

1. It is recommended that you update to the latest version prior to reinstallation. If you have a faulty installation that you are going to be replacing, the update can be done later.
2. Back up your SQL database.
3. If you are migrating your database, restore the .bak file on the destination SQL Server.
4. If you have a Documents folder in C:\Program Files\AuditWizard v8\, copy it elsewhere as a backup.

Application Removal

1. Open the Programs and Features Windows control panel.
2. You may have an entry for both AuditWizard and an AuditWizard update. Uninstall any update first, then AuditWizard.
3. Navigate to C:\Program Files (x86)\. If it exists, delete the AuditWizard v8 folder.
4. Network Share:
   1. If advised, delete your network share and recreate it, preferably with a different name.
   2. Otherwise, delete the contents of the network share (but not the share itself).
5. Navigate to C:\Documents and Settings\All Users\
6. Delete any shortcut to AuditWizard and enclosing folder.

Fix Problems with Programs that Can't Be Installed or Uninstalled

If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the Program Install and Uninstall Troubleshooter available from Microsoft Support. This will download a utility that will scan the registry for installed applications and will present a list of applications to uninstall. Select Layton ServiceDesk and let it run. It might take some time to run.

Reinstallation

1. Download the full installer. This is a trial that can be registered. Note that it may not be the latest version. Please confirm with Support.
2. Install per the steps in Installation.
3. If it is not the latest version, log into the Customer Portal, download the latest version and install it.
4. If you backed up the Documents folder, restore it to C:\Program Files\AuditWizard v8\.

Configuration

1. Launch. Register on launch. Cancel the Setup Wizard.
2. Go to Administration > General > Database Maintenance. Run the Change Database Wizard to reconnect to your SQL database.
3. Restart the application.
4. When AuditWizard has restarted, cancel the Setup Wizard.
5. Go to Administration > Auditing > AuditScanner Configuration. Enter the network share path and make any desired changes. Click the Save Configuration and Deploy to Network buttons.
6. If you are using the Agent, go to Administration > Auditing > AuditAgent Configuration. Enter the network share path and make any desired changes. Click the Save Configuration button.
7. Go to Administration > General > AuditWizard Services and configure your AuditWizard Service.

Deployment

1. Do a full network discovery.
2. If you are using the Scanner, redeploy it.
3. If you are using the Agent, redeploy it until all computers running Agents have been updated with the latest Agent.

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