AuditWizard - Administration - General - Sending Audit Files to Support

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Overview

Occasionally Layton Technology Support may request audit (.ADF) files to investigate a reported problem.

Location of Audit (.ADF) Files

These are located in a subfolder in the AuditWizard network share.

   \\SERVER\SHARE\data\

Procedure

1. In Administration > Auditing > Upload Options, check Globally turn off auto-upload.
2. In Administration > Auditing > Scanner Configuration, change Re-audit Interval to 0 days.
3. Click the Save Configuration button and the Deploy to Network button.
4. Audit the computer(s) from which audit files are requested. If you are using the Scanner method, run the Scanner from the network share. If you are using the Agent method, audit from the Network View tab in AuditWizard.
5. Navigate to \\SERVER\SHARE\data\.
6. Locate the files for the computers. These will be named with the computers' names. Usually the files will have the extension .ADF, but they may have a different extension, like .ERROR. Whatever extension they have, these are the files we want.
7. Zip the files.
8. In Administration > Auditing > Upload Options, uncheck Globally turn off auto-upload.
9. In Administration > Auditing > Scanner Configuration, change Re-audit Interval back to what it was, if applicable.
10. Click the Save Configuration button and the Deploy to Network button.

Send the zipped .ADF files to Support for analysis.

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