Layton ServiceDesk - Reporting - Creating Charts

Creating a Pie or Column Chart

If a Pie or Column chart report type has been selected the “Available Fields” and “Selected Fields” windows will be removed as they are not applicable to these types of reports.

An additional option for the Pie and Column Charts will be to “Show Summary Grid”. A summary grid displays the same information that is represented in the Pie or Column chart in a grid format along with a grand total.

Select the Master Table from the drop down list. The drop down list will display all of the tables in the database. The most common reports will involve Requests, Problems, Changes & Tasks and the relevant master tables for these reports are listed below.