Layton ServiceDesk - Workflows - Restricting Analyst and End User Access to Request Types
From Layton Support
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*'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst|Manage Analyst]]''' | *'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst|Manage Analyst]]''' | ||
*'''[[Layton ServiceDesk - Settings - Company Structure - Manage End User|Manage End User]]''' | *'''[[Layton ServiceDesk - Settings - Company Structure - Manage End User|Manage End User]]''' | ||
| + | *'''[[Layton ServiceDesk - General Settings - Security|General Settings > Security]]''' | ||
=Procedure= | =Procedure= | ||
Revision as of 03:50, 2 February 2018
Contents |
Overview
If you want to restrict access to specific Request Types, you will need to use Request Classes. You can restrict access to either Analysts, End Users, or both.
References
Procedure
Configuration
- Set up your Request Classes.
- Allocate Request Types to Request Classes
