Layton ServiceDesk - Troubleshooting - Change Service Account

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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 
By default, the LaytonServiceDesk service is installed with the Local System account in the Log On tab.
 
By default, the LaytonServiceDesk service is installed with the Local System account in the Log On tab.
  
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The service should run under this account, but if it won't start or stops immediately after start, or '''[[Layton ServiceDesk™ - General Troubleshooting - Installer Stops After Database Tool Procedure|stops during the installation process]]''', a remedy is to change the account being used to log on. Try a domain admin account.
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The service should run under this account, but if it won't start or stops immediately after start, or '''[[Layton ServiceDesk - General Troubleshooting - Installer Stops After Database Tool Procedure|stops during the installation process]]''', a remedy is to change the account being used to log on. Try a domain admin account.
  
  
 
[[File:Lsd service logon02.png|center|link=]]
 
[[File:Lsd service logon02.png|center|link=]]
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>

Revision as of 05:05, 9 September 2016

Btn back up.png Back to Contents

By default, the LaytonServiceDesk service is installed with the Local System account in the Log On tab.


Lsd service logon01.png


The service should run under this account, but if it won't start or stops immediately after start, or stops during the installation process, a remedy is to change the account being used to log on. Try a domain admin account.


Lsd service logon02.png

Btn back up.png Back to Contents

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