Layton ServiceDesk™ - General Troubleshooting - Can't Launch the Application
From Layton Support
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Revision as of 03:11, 1 November 2013
Contents |
IIS Settings
Application Pool Settings
Load User Profile
- Open IIS Manager.
- Expand the server in the Connections pane.
- In the Application Pools pane, click LaytonServiceDeskAppPool.
- In the Actions pane on the right, click Advanced Settings....
- Under Process Model, ensure that Load User Profile is set to True.
.NET Framework Version
- Open IIS Manager.
- Expand the server in the Connections pane.
- In the Application Pools pane, click LaytonServiceDeskAppPool.
- In the Actions pane on the right, click Basic Settings....
- Ensure that .NET Framework version is set to .NET Framework v2.0.50727.
- Ensure that Managed pipeline mode is set to Classic.
![](/support/images/9/99/Lsd_iis_app_pool_basic_stgs.png)
Settings Dialog