Layton ServiceDesk - Installation - Special Notes
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== Server Authentication == | == Server Authentication == | ||
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==Older Versions of XP== | ==Older Versions of XP== | ||
In versions of XP earlier than Service Pack 3, .NET Framework 3.5 SP1 should be installed. For more information, please refer to [http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en this article]. | In versions of XP earlier than Service Pack 3, .NET Framework 3.5 SP1 should be installed. For more information, please refer to [http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en this article]. | ||
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Revision as of 23:17, 7 October 2010
Contents |
Server Authentication
Layton ServiceDesk does not use Windows authentication to the SQL Server, only SQL authentication through the LaytonUser1 SQL account, created during installation. This account has sufficient permissions to do every operation required by the various Layton ServiceDesk features. SQL Server and Windows Authentication mode must be enabled on the SQL Server. See here for steps.
Registering .NET with IIS
Generally, IIS is not installed on laptops and workstations by default so IIS will need to be installed. If IIS is installed after .NET framework 3.5 has been installed, you will need to register IIS with .NET Framework for the IIS settings to take effect and installation of Layton ServiceDesk to be successful.
To register .NET with IIS, please run the following command using Windows Command Prompt:
aspnet.regiis.exe –i
The executable can be found here:
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe
ASP.NET Configuration
Layton ServiceDesk must run as ASP.NET v2.0.50727. We have found that on occasion, this will be incorrectly set for the LaytonServiceDesk virtual directory. See here to fix.
IIS Integrated Windows Authentication Disabled
On launch, if you get an error page with the message Access is denied, Error message 401.2, follow these steps:
- Open Internet Information Services (IIS) Manager.
- Check that Integrated Windows authentication is checked:
- If you had to change it, restart IIS.
Older Versions of XP
In versions of XP earlier than Service Pack 3, .NET Framework 3.5 SP1 should be installed. For more information, please refer to this article.