Layton ServiceDesk - Settings - Form Design - Copy Request Forms

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Overview

You can copy the form design from one Request Class to another.

Procedure

1. From the Copy From menu, select the form design that you want to copy. Whichever you choose will be removed from the list of forms in the grid below.
   

   
   

2. There are 3 types of forms for any Request Class, represented by the 3 columns, Analyst Request Form (the form that the Analyst uses), End User Request Form (the form that the End User uses) and Analyst Span Request Form (the form used to spawn a Request from an existing Request).
3. Check the Request Class or Classes that you want to copy to. If you want to copy this form design to all Request Classes, then check the (All) checkbox.
   

   
   

4. Click the Save button to copy the form design.

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